Assistant Service Manager - Gorham, ME

VIP Tires & Service • Gorham, ME

2d • Onsite

About The Position

The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.

Requirements

• Strong people management and leadership skills, motivational, supportive, assertive, and decisive.
• Excellent verbal and written communication.
• Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
• Strong organization and time management skills.
• A comprehensive understanding of automotive servicing and the industry.
• Two years related experience in automotive service management.
• Completion of two-year college or technical school program recommended.
• Or an equivalent combination of education and experience.
• Current, valid driver’s license issued in state of residence.
• Equipment Safety Certification.
• ASE Certification C1– Service Consultant required.
• State Inspection License Required (where applicable).

Nice To Haves

• ASE Certification P2 – Parts Specialist recommended.
• ASE Certification G1 – Maintenance and light repair recommended.

Responsibilities

• Ensures workplace safety is Priority #1, follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Serves customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
• Achieves better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score.
• Learns and is able to successfully execute all managerial activities as assigned by the Service Manager and helps lead the team to deliver a different and better customer experience to every customer.
• Learns VIP’s processes and is prepared to successfully execute the essential duties and responsibilities including helping the Service Manager develop a superior team, effectively communicating with the team, monitoring e-mail, training and delivering the 5 for 5 process, controlling the dispatching and assignment of work orders to technicians, and attending off site meetings and training sessions.
• Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.
• Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs.
• Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day.
• Ensures appropriate steps are taken to maintain a clean service department throughout the business day.
• Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business.
• Ensures any facility or equipment issues are entered into the facility or equipment database.
• Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
• Communicates with other levels of management as needed to ensure compliance with service standards and company policies.
• Serves as policy administrator in assigned location when Service Manager is not on site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree