Assistant Service Manager

Penske Automotive Group • Nantucket, MA

17h • Onsite

About The Position

The Assistant Service Manager helps to maintain an efficient and profitable service department through staff support engagement, customer retention, cost controls, achievement of objectives, and maintenance of service records. This position will also monitor the workload and throughput of technicians, working to ensure shop time is consistently sold to service customers.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Proven management leadership, with at least two years of automotive retail service experience.
• Ability to effectively interview and identify personnel required to meet departmental and organizational goals and aid in their selection for employment
• Ability to assist when required in the management of department personnel, as required to meet departmental and organizational goals
• Ability to effectively guide the work activities of the department to achieve departmental and organizational goals
• Strong organization skills and ability to multi-task
• Proficient with Microsoft applications
• Time management skills and ability to prioritize
• Excellent communication skills and works well in a team environment
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions
• Exceptional attention to detail
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others
• High school diploma or equivalent.
• Two to three years' service experience or equivalent combination of education and experience.

Nice To Haves

• Previous Technician experience
• Bachelor's degree (B.A.) from a four-year college or university
• Three to six years related experience and/or training; or equivalent combination of education and experience
• ASE Certification

Responsibilities

• Monitor the workload and throughput of technicians, working to ensure shop time is consistently sold to service customers.
• Assist the Service Manager with supervision of employees.
• Ensure customers have a world-class experience at every step along their ownership journey.
• Provide an unparalleled level of expertise in running an efficient service department focusing on customer satisfaction while ensuring profitability.
• Ensure the service team is motivated and trained, set goals based on individual skill levels, and maintain a positive environment to promote employee morale.
• Strive to grow the dealership and your career by setting monthly and annual goals for the Service Department with the General Manager and reporting on your progress.

Benefits

• health care options (medical, dental, and vision)
• 401k savings and retirement plan with company match
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED