Cactus Wellhead - Assistant Service Manager- Rotational

Cactus Wellhead•Odessa, TX

6d•Onsite

About The Position

Responsible for ensuring awareness of customer requirements and customer specific running procedures. Responsible for planning field installations ensuring that proper tools, spares, backup equipment and qualified associates are available. Assist with logistics including travel to locations. This position operates in an industrial/field environment. The role requires working in and around manufacturing equipment, heavy machinery, and potentially hazardous materials.

Requirements

High school diploma or general education degree (GED); or five to ten years related experience and/or training; or equivalent combination of education and experience.
Working knowledge of Cactus Wellhead Products, Service Documentation and Record Keeping
Wellhead and Valve Installation, Operation, and Maintenance, Corrective Action and Field Complaint Investigations.
Equipment Troubleshooting of Cactus Wellhead and Other OEM Equipment
Customer Relationships and Networking, Customer Service Best Practices.
Intermediate Computer Skills, Advanced Mathematical and Language Skills and Advanced Reasoning Ability.
Must be able to travel and maintain a rotational work schedule.
Wear required Personal Protective Equipment (PPE)
Follow all safety protocols and procedures
Participate in regular safety training
Complete required safety certifications
Comply with all environmental regulations
Pre-employment drug screening
Background checks
Medical examinations
Safety certifications
Valid driver's license
Ability to wear personal protective equipment (PPE)
Working in various weather conditions
Travel to remote locations

Nice To Haves

None required.

Responsibilities

Practices safe work habits and complies with all quality, safety, health and environmental policies, procedures, programs and regulations
Travels from point of origin to Branch location to work a rotational schedule
Responsible for actively and continually recruiting qualified candidates for necessary positions for the department assigned to, as well as other Cactus Wellhead positions as able
Supervises department personnel including interviewing, hiring, training, mentoring, coaching, counseling and corrective action when required
Assigns qualified service associates and confirms safety certs
Determines if new service associate (SSE) can be assigned with veteran service associate to gain OJT
Uses Land or Offshore Service Job Package and prints for service associates
Prepares Job Assessment Meeting document based on job type.
Identifies job location, service tools, spare parts, and any special customer requirements
Assembles Service Job Package and fills out required information
Reviews customer SRO, equipment requirements and running procedure service associate
Places Service Job Package in service associate’s file
Inspects equipment prior to shipping
Performs all functional responsibilities of a service associate
Assist the Service Manager manage a team of Service personnel.
Carry out supervisory responsibilities in accordance with the Company's policies and applicable laws.