Assistant Service Manager ($31.01)

Irvine Company•Irvine, CA

10d•Onsite

About The Position

The Assistant Service Manager coordinates team and contractor activities, and performs hands-on maintenance to ensure a safe, well-maintained community. Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley. With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience. We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Requirements

Environmental Protection Agency (EPA) 608 (Core and Type II) certification required
Ability to communicate clearly and effectively in English, both verbally and in writing.
Below waist lift - 48lbs
Below to above waist lift - 34lbs
Push/pull (walking) - 60lbs force
Ladder climbing - Occasional
Unilateral balance - Average of 20 seconds or more per leg
Travel between communities may be required daily. Ability to perform these functions at multiple sites is required.
After hours on-call support as needed
Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Nice To Haves

Expertise in plumbing, electrical, Heating, Ventilation, and Air Conditioning (HVAC), appliance repair and apartment turnover preferred.
Multilingual ability is a plus.

Responsibilities

Ensures community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
Provides excellent customer service by anticipating customer’s needs, addressing questions and concerns promptly and professionally.
Oversees team productivity through completion of service requests, vacant apartment maintenance, and general community maintenance repairs.
Provides hands-on training, mentorship, and field guidance to maintenance associates.
Maintains accurate records of work performed utilizing the appropriate operating platform.
Maintains a well-organized maintenance shop and oversees the timely ordering of parts and supplies to support efficient operations.