Assistant Service Manager

Morgan Properties • Downingtown, PA

6d • Onsite

About The Position

Join our 376-unit Preserve at Milltown apartment community in Downingtown, PA as an Assistant Service Manager and take an active role in keeping our community running at its best. Working alongside an experienced Service Manager, you'll help lead daily maintenance operations, support and mentor the maintenance team, and tackle the more complex service challenges that come with a busy multifamily community. This is a great opportunity for someone with strong HVAC troubleshooting skills, well-rounded maintenance experience, and previous multifamily leadership experience who is ready to continue growing their career. We're looking for someone who takes ownership, leads by example, works well with others, and understands that great maintenance is an important part of creating a great resident experience.

Requirements

• 2–3 years of multifamily maintenance experience
• Previous experience leading, mentoring, or providing day-to-day directions to maintenance team members in a multifamily environment
• Strong HVAC troubleshooting experience is required
• Well-rounded maintenance skills including appliances, electrical, plumbing, carpentry, drywall, and general building maintenance
• Comfortable using smartphones, mobile work order applications, and computers
• Active, valid driver's license and reliable personal vehicle
• Ability to respond to on-call and emergency maintenance needs
• A dependable, team-first approach with strong communication and resident service skills

Nice To Haves

• HVAC/EPA certification is preferred but not required for candidates with strong hands-on experience

Responsibilities

• Assist the Service Manager with the day-to-day maintenance operations of a 376-unit apartment community
• Help coordinate daily work orders, apartment make-readies, preventative maintenance, and team priorities
• Perform advanced troubleshooting and repairs involving HVAC systems, appliances, electrical, plumbing, carpentry, drywall, and general building maintenance
• Lead by example while supporting, mentoring, and providing day-to-day guidance to Maintenance Technicians
• Help prioritize workload and keep maintenance projects moving efficiently and on schedule
• Assist with maintaining community grounds and ensuring the overall appearance of the property meets company standards
• Help manage maintenance inventory, tools, equipment, and supplies
• Conduct inspections of vacant apartments, common areas, and building exteriors to ensure quality standards are consistently met
• Support snow removal and emergency maintenance as needed
• Participate in a rotating 24-hour on-call schedule every three weeks as part of a fully staffed maintenance team
• Complete additional projects and responsibilities assigned by the Service Manager

Benefits

• Up to 50% Rent Discount
• Property Staff Shared Renewal Commissions
• $300 Quarterly On-Call Appreciation
• $15/day while holding the on-call phone
• Medical, Dental & Vision Benefits
• 401(k) with Company Match
• Generous Paid Time Off, including 10 paid holidays and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed