Assistant Service Manager

Kunes RV•Holmen, WI

4d•Onsite

About The Position

Kunes Auto & RV Group is seeking a skilled and customer-oriented Assistant RV Service Manager to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their RVs receive top-notch care. You will support the Service Manager in leading the department—assisting customers, coordinating technicians, and helping drive an efficient, high-quality shop—while assessing service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.

Requirements

Strong communication and organizational skills with attention to detail
Proficiency with computer systems and service scheduling software
Valid driver's license and clean driving record

Nice To Haves

2+ years prior experience in automotive or RV service, ideally with some supervisory or lead experience
Working knowledge of RV systems and components, diagnostic and repair methods
Knowledge of vehicle maintenance and repair processes

Responsibilities

Greet customers warmly, assess their RV concerns, and record their needs
Recommend maintenance and repair services based on manufacturer specifications and RV history
Prepare detailed repair orders, including labor and parts estimates, for customer approval
Communicate with customers about inspection results and recommend necessary corrective actions
Provide updates on repair progress, explain costs, and secure customer authorization for additional work
Advise customers on RV care, preventative maintenance, and available services
Maintain a customer-focused environment, ensuring inquiries, concerns, and complaints are resolved promptly and professionally
Build relationships to encourage customer loyalty and long-term business
Assist in managing, training, and motivating service technicians and support staff
Schedule service appointments and assign work to ensure timely, efficient completion of service orders
Support day-to-day shop operations, including workflow, inventory needs, and scheduling
Help monitor performance metrics and identify opportunities for continuous improvement
Conduct inspections and diagnostics to help ensure service quality and safety adherence
Ensure all service work meets manufacturer and industry standards
Maintain accurate records for service, parts usage, and labor hours
Coordinate with technicians and ensure RVs are serviced within the promised timeframe
Implement quality control processes to minimize errors and ensure customer satisfaction