Assistant Service Manager

Gables Residential•Denver, CO

1d•Onsite

About The Position

The Assistant Service Manager is a distinct leadership role that requires excellent customer service skills to build rapport with your team, residents, and vendors. You are the backbone of the community and your ability to oversee service operations while you maintain the communities you serve will be vital. Our Service Managers are hands-on leaders who enthusiastically take on new challenges to better support the Service team. At Gables, Taking Care of the Way You Live AND Work is at the heart of our company culture. By providing our signature service to residents, associates, investors, and surrounding communities we’re able to make small differences that impact the greater good. We’re committed to celebrating the uniqueness of our associates and identifying how that uniqueness translates to company success. Gables has over 25,000 distinct apartment homes owned and managed across the country and has contributed over $1.2 million in goods and services since 2000 through its annual Gables Day.

Requirements

3-5 years’ experience working in apartment maintenance
EPA Certification Type I and II
Excellent customer service skills
Experienced in supervising a team
Organized and punctual
Comfortable collaborating with the General Manager
Confident in preparing and implementing a preventative maintenance program
Committed to understanding budget guidelines when purchasing supplies and scheduling vendor services
Subject matter expert in all technical areas of property maintenance
Open-minded and flexible
Passionate about exceeding goals and providing exceptional customer service experiences

Responsibilities

Oversee service operations while maintaining the communities you serve
Supervise a team
Complete building and annual unit inspections to comply with local regulations
Collaborate with the General Manager to set expectations and meet deadlines
Prepare and implement a preventative maintenance program to minimize emergency and service repairs
Understand budget guidelines when purchasing supplies and scheduling vendor services
Use purchase order systems and proper bidding procedures under the supervision of the General Manager
Provide mentorship and training to on-site service teams to develop their skills and abilities
Adapt day-to-day tasks based on the community’s needs

Benefits

Competitive Pay/Benefits: health, vision, dental, and 401(k) with a company match
Paid holidays
Tuition reimbursement
Fully paid six-week sabbatical program
Fit4Funds wellness program that encourages healthy habits to better your overall health and earn incentives through the rewards and associate recognition program
Associate housing: Generous rental housing discount (varies by location)
Award-winning training program that supports career growth through associate development and additional certifications
Gables Initiatives including but not limited to sustainability efforts, community volunteer events and Diversity Equity and Inclusion programs
Bonuses
Health/retirement benefits
Education scholarships