Assistant Service Manager - Land Rover Albuquerque
Group 1 Automotive, Inc.•Albuquerque, NM
•Onsite
About The Position
Land Rover Albuquerque is part of the rapidly growing Group 1 Automotive family, a leader in automotive retail. We are seeking an experienced and motivated Assistant Service Manager to support our service operations and help deliver an exceptional customer experience.
Requirements
- Minimum of 2 years of experience in an automotive service department.
- Strong customer service, communication, and problem-solving skills.
- Self-motivated with the ability to work independently and drive results.
- Comfortable working in a performance-based environment.
- Positive attitude, professional demeanor, and strong work ethic.
- Ability to thrive in a process-driven environment.
- High School Diploma or equivalent required.
- Valid driver's license with an acceptable driving record.
Nice To Haves
- Prior leadership or supervisory experience preferred.
Responsibilities
- Assist in managing daily service department operations and service drive workflow.
- Support, coach, and develop service department employees to maximize performance and customer satisfaction.
- Help establish and achieve departmental sales, productivity, CSI, and profitability goals.
- Monitor daily production and sales performance and maintain required reports.
- Foster strong customer relationships to encourage retention and referrals.
- Address customer concerns promptly and professionally.
- Ensure repair orders are handled efficiently and quality repair procedures are followed.
- Coordinate technician training and support ongoing development initiatives.
- Stay informed on manufacturer updates, products, and service procedures.
- Maintain a safe, organized, and compliant work environment.
- Ensure service department operations comply with federal, state, and local regulations, including OSHA and hazardous waste requirements.
- Demonstrate Group 1 Automotive's values in all interactions with customers, employees, and business partners.
- Perform additional duties as assigned.
Benefits
- Medical, Dental, Vision, Life, and Disability Insurance
- 401(k) with Company Match
- Paid Time Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Ongoing Training and Career Advancement Opportunities
- Professional and Team-Oriented Work Environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
