Assistant Service Manager

Wright Implement Company•Owensboro, KY

39d•Onsite

About The Position

Wright Implement, a family-owned business established in 1936 with 15 locations across Kentucky and southern Indiana, is seeking an Assistant Service Manager for their Bowling Green, KY Service Department. This role focuses on managing turf service operations to maximize return on investment, ensuring customer satisfaction through optimized processes, and controlling expenses. The position also involves attracting, retaining, and engaging department personnel.

Requirements

3+ years experience in Service Department or related operations
High School Diploma or equivalent experience
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Ability to analyze and interpret internal reports
Ability to work extended hours and weekends
Familiar with John Deere and competitive products
Basic understanding of financial principles relative to Service Department operations
Excellent customer service skills

Responsibilities

Develops, communicates, enforces and monitors effective Turf Service Department processes to ensure internal and external customer satisfaction
Assists in the creation of annual Turf Service Department goals and budget, in alignment with the organization’s financial and operational objectives
Assists in the development and execution of the Turf Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
Assists in the coordination of customer clinics, field days, and related promotional events
Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
Schedules and assigns jobs and work areas to employees in the Turf Service Department according to their skills and knowledge
Reviews repair orders for completeness and accuracy prior to customer billing; processes and closes repair orders in a timely manner
Ensures all departmental tools, equipment, and vehicles are in good working order
Manages recruiting, staffing and employee development activities for employees reporting to this position
Other duties as assigned by supervisor