Assistant Service Manager

RUSS DARROW GROUP•Menomonee Falls, WI

4d•Onsite

About The Position

The Russ Darrow Group is seeking a motivated and customer-focused Assistant Service Manager to help support the daily operations of our automotive service department. This is a great opportunity for an experienced Service Advisor looking to take the next step into management within a fast-paced dealership environment. The ideal candidate will be sales and production oriented, highly organized, and passionate about delivering an exceptional customer experience. We are looking for someone with strong leadership potential, excellent interpersonal skills, and the ability to effectively support Service Advisors, Technicians, and dealership leadership while maintaining top-level CSI performance.

Requirements

Previous automotive dealership service experience required
Strong interpersonal and communication skills
Sales and production oriented mindset
Proven track record of strong CSI performance
Ability to multi-task and thrive in a fast-paced environment
Leadership mentality with the desire to grow into management
Great opportunity for an experienced Service Advisor looking to break into management
Clean driving record
Ability to pass a pre-employment background check and drug screening

Nice To Haves

CDK and Xtime experience strongly preferred

Responsibilities

Assist in overseeing daily operations of the service department to ensure efficiency and productivity
Support and coach Service Advisors and service staff to improve performance and customer satisfaction
Help manage shop workflow, repair timelines, and appointment scheduling
Deliver exceptional customer service and assist in resolving escalated customer concerns
Monitor service production and support department sales goals
Work closely with dealership management and manufacturer partners to maintain service standards
Maintain accurate documentation and communication through CDK and Xtime systems
Help maintain a safe, organized, and professional work environment