Assistant Service Manager

Mission Rock Residential • Phoenix, AZ

10d • Onsite

About The Position

The Assistant Service Manager functions in a support role to the Service Manager or leads in the absence of the Service Manager by ensuring the physical aspects of the property meet the company’s established standards and any applicable laws. This position participates in leading the on-site maintenance staff, if applicable, as well as in diagnosing maintenance problems for the property.

Requirements

• Comprehension of federal fair housing laws and any applicable local housing provisions
• Excellent customer service and interpersonal skills; ability to relate to others, to self-regulate, and to de-escalate and defuse tense or antagonistic situations
• Knowledge of general property repairs, which may include, as applicable, the areas of HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural, and appliances
• Exceptional organizational and time-management skills
• Ability to multi-task, delegate, make quick and effective decisions, analyze, and resolve problems
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

• Assist supervisor with managing the on-site maintenance team, if applicable
• Assist in diagnosing problems and performing assigned repairs for the property, which may include such areas as HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural, and appliances
• Schedule, monitor, and perform preventative maintenance tasks and apartment turns
• Inspect apartments before and after move-ins and move-outs
• Respond promptly and correctly to work order requests from residents, as well as delegate work orders to other maintenance staff, if applicable
• Obtain bids from outside contractors and oversee contractor work for completeness, as required

Benefits

• Bonus opportunity
• Generous paid time off, including 13 paid holidays (with a Floating Holiday and Volunteer Day), accrued sick time, and 15 days (120 hours) of vacation in the first year
• Housing discount program
• 401(k) retirement plan with company match
• Comprehensive medical, dental, and vision coverage, plus HSA with employer contribution and FSA options
• Employer-sponsored short-term and long-term disability coverage
• Company-paid life insurance
• Optional ancillary benefits, including critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed