Assistant Service Manager / Service Drive Manager | Commission-Based - Eastside Subaru
About The Position
Eastside Subaru is seeking a customer-focused, results-driven professional to lead their service drive operations and deliver an exceptional ownership experience. This is a hands-on leadership opportunity for individuals who thrive in a fast-paced environment, enjoy developing strong customer relationships, and can effectively support technicians, advisors, and service department operations. The role involves managing daily service drive operations, supporting service advisors, ensuring customer satisfaction, handling concerns, monitoring schedules, and working with technicians and management to meet performance goals.
Requirements
- Previous automotive service department leadership experience
- Strong customer service and conflict-resolution skills
- Proven ability to lead, motivate, and develop a team
- Excellent communication and organizational skills
- Ability to work effectively in a fast-paced dealership environment
- Strong understanding of service department operations and workflow management
- Must be 18 years or older with a valid driver's license and clean driving record
- Able to pass a criminal background check and pre-employment drug screen
Nice To Haves
- Experience as a Service Advisor, Assistant Service Manager, or Service Drive Manager preferred
Responsibilities
- Manage daily service drive operations and customer flow
- Support and coach service advisors to maximize customer satisfaction and performance
- Ensure exceptional customer communication throughout the repair process
- Handle customer concerns and help resolve escalated situations professionally
- Monitor service schedules and workflow to improve efficiency
- Work closely with technicians, advisors, and department management to meet performance goals
- Maintain high CSI (Customer Satisfaction Index) scores
- Assist in achieving departmental sales, productivity, and profitability objectives
- Ensure dealership policies and manufacturer standards are followed
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance
- Employee Assistance Plan
- Text-based Telehealth
- Variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
