Assistant Service Manager / Service Drive Manager | Commission-Based - Eastside Subaru
About The Position
Eastside Subaru is seeking a customer-focused, results-driven professional to lead its service drive operations. This role involves managing daily operations, supporting service advisors, ensuring exceptional customer communication, and handling customer concerns. It's a hands-on leadership opportunity for someone who thrives in a fast-paced environment, enjoys developing customer relationships, and can effectively support technicians, advisors, and service department operations. Eastside Subaru offers a positive workplace culture, strong customer loyalty, and a commitment to excellence, with a clear path for career growth.
Requirements
- Previous automotive service department leadership experience
- Experience as a Service Advisor, Assistant Service Manager, or Service Drive Manager preferred
- Strong customer service and conflict-resolution skills
- Proven ability to lead, motivate, and develop a team
- Excellent communication and organizational skills
- Ability to work effectively in a fast-paced dealership environment
- Strong understanding of service department operations and workflow management
- Must be 18 years or older with a valid driver's license and clean driving record
- Able to pass a criminal background check and pre-employment drug screen
Responsibilities
- Manage daily service drive operations and customer flow
- Support and coach service advisors to maximize customer satisfaction and performance
- Ensure exceptional customer communication throughout the repair process
- Handle customer concerns and help resolve escalated situations professionally
- Monitor service schedules and workflow to improve efficiency
- Work closely with technicians, advisors, and department management to meet performance goals
- Maintain high CSI (Customer Satisfaction Index) scores
- Assist in achieving departmental sales, productivity, and profitability objectives
- Ensure dealership policies and manufacturer standards are followed
Benefits
- Employer-subsidized Medical and Dental insurance
- Company-Paid Life Insurance
- Employee Assistance Plan
- Text-based Telehealth
- Voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
