Assistant Service Manager I

East Cambridge Savings Bank•Woburn, MA

1h•$69,000 - $80,500•Onsite

About The Position

East Cambridge Savings Bank’s Retail Division is hiring an Assistant Service Manager to perform supervisory and administrative functions that support the ongoing effectiveness of a Banking Center. The role operates under the general direction of the Senior Vice President-Retail Officer and the Vice President – Senior Retail Business Development and Sales Administrator. It manages production goals and fosters a customer-centric retail environment in accordance with Bank policies, procedures, and strategic goals. The Assistant Service Manager directs daily Banking Center activities and staff, supports customer service, develops sales and business-development efforts, originates and sells loans, and helps maintain operational and regulatory compliance. The position also supports community outreach, budgeting, equipment and facility security, and preparation for audits and regulatory examinations.

Requirements

Bachelor’s degree, or equivalent through specialized coursework and training.
At least 1 year of supervisory experience in a branch banking environment.
At least 3 years of progressively responsible experience in retail banking, including demonstrated sales experience and achievement of sales goals.
Proficiency with digital banking products.
Excellent customer-service, organizational, communication, and problem-solving skills.
Ability to work independently as a self-starter.
Ability to register as a licensed Mortgage Loan Originator as required under the S.A.F.E. Act.
Ability to travel to meet customer or organizational needs.

Nice To Haves

Knowledge of retail banking compliance.

Responsibilities

Plan, coordinate, and direct the Banking Center’s daily activities, ensuring customer service is delivered efficiently, effectively, and courteously.
Supervise and develop assigned staff through performance reviews, counseling, training, task assignment, guidance, and staff meetings; make hiring, salary, and promotion recommendations.
Meet production goals and manage the Banking Center’s sales plan, including leads, prospect contacts, weekly progress tracking, sales meetings, and sales strategy sessions.
Build relationships with community professionals and conduct business-development calls to current and prospective small-business and retail customers at customer locations or Banking Centers.
Coach staff on sales, cross-training, and cross-selling; recommend training programs and manage the overall cross-referral program, including use of the Bank’s investment partner as a training resource.
Sell and originate mortgages, HELOCs, and consumer loans; answer applicants’ questions, conduct follow-up research, and approve and close loans within established limitations.
Work as an active Banking Center team member to meet production goals, develop strategies and promotions, present Bank products and services, respond to customer inquiries, and resolve problems.
Maintain knowledge of and ensure compliance with BSA, AML, CIP, OFAC, and other applicable requirements; maintain required logs and records, ensure daily proof and reporting, oversee timely staff training, and report compliance issues or potential suspicious activity.
Participate in civic activities and financial-literacy programs, promote the Bank in the community, and assist Senior Officers with external events and activities.
Assist in developing and auditing the Banking Center budget and controlling expenses.
Ensure proper maintenance of Banking Center equipment and secure the Banking Center, including maintaining cameras, setting alarms, opening and locking the vault, and ensuring cash and checks are properly stored.
Keep abreast of banking-industry developments and perform operational audits to assess compliance with policies, procedures, laws, and regulations in preparation for audits and regulatory examinations.
Comply with applicable federal, state, and local laws and regulations, including S.A.F.E. Act registration, renewal, and updating requirements; attend meetings and seminars as needed.