Assistant Service Advisor - BMW Fort Lauderdale
About The Position
Holman Automotive Group's Fort Lauderdale BMW is seeking an Assistant Service Advisor to join their Service Center team. This role is crucial for ensuring customers receive exceptional service, especially during peak times or when their primary advisor is unavailable. The position requires Saturday availability to meet customer needs. The role involves acting as a primary point of contact for customers when their assigned advisor is absent, reviewing open repair orders, assisting with warranty approvals, collaborating with experienced advisors for skill development, completing required training, reporting to service management daily, and providing support to advisors during lunch hours.
Requirements
- High School Diploma or equivalent.
- Valid driver's license with a clean driving record.
- Exceptional communication skills and a strong team-oriented attitude.
- Ability to work Saturdays and adapt to a flexible schedule.
Nice To Haves
- Previous experience in customer service or the automotive industry is preferred.
Responsibilities
- Act as the primary point of contact for customers when their assigned advisor is absent, ensuring seamless communication and service continuity.
- Review the absent advisor's open repair orders to identify and follow up with all affected customers.
- Assist in obtaining approval for extended warranties by contacting providers as needed.
- Collaborate with experienced advisors to enhance your knowledge and skills, preparing for future growth within the service department.
- Complete and maintain all required training to meet company standards for the advisor position.
- Report to service management daily to establish priorities and align on objectives.
- Provide support to advisors during lunch hours to ensure uninterrupted service.
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays
- Bereavement
- Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
- Paid sick leave (in geographic areas with statutory paid sick leave for part-time and temporary employees)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
