Assistant Sales Manager - Augusta

Palmetto Moon•Augusta, GA

1d•Onsite

About The Position

The Assistant Sales Manager supports the Store Sales Manager in driving sales, executing store operations, and ensuring excellent customer service. The role also includes carrying out shared responsibilities outside the assigned department as needed to support day-to-day operations and sales results. This is a full-time, non-exempt position paid at an hourly rate.

Requirements

At least 2 years of previous leadership experience; retail experience is preferred.
Demonstrated motivation and delegation skills, with the ability to hold team members accountable.
Confidence, proactivity, and willingness to take on workplace challenges.
Ability to multitask and adjust priorities to keep the team focused on business needs.
Strong verbal communication skills and ability to convey important information clearly and effectively.
Quick decision-making and problem-solving abilities, particularly in customer service situations.
Ability to read key reports and learn the company POS system with standard training.
Ability to bend, twist, stoop, and stand for extended periods.
Ability to lift or carry materials weighing up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

Previous leadership experience in a retail setting.

Responsibilities

Support the Store Sales Manager in achieving sales goals and objectives.
Perform scheduled Manager on Duty (MOD) shifts to monitor and motivate the team.
Participate in sales-driving activities and encourage team participation, including customer engagement, sales contests, and product-knowledge learning.
Monitor store labor daily and weekly, adjusting staffing to meet plans or business needs.
Stay informed about store key performance indicators and understand their impact on business performance.
Engage customers, provide product knowledge, answer inquiries, and resolve issues to deliver excellent service.
Train and coach team members on customer service and sales performance.
Handle customer complaints professionally and seek prompt, satisfactory resolutions.
Follow up appropriately and promptly on customer concerns and inquiries.
Hold team members accountable for performance expectations, particularly during MOD shifts.
Motivate and inspire the team to achieve sales targets, provide excellent service, and carry out company initiatives.
Adjust team priorities to meet goals and company and store initiatives.
Provide on-the-spot coaching and training to team members.
Communicate employee concerns to appropriate leadership in a timely manner.
Participate in store staffing, including recruiting and interviewing.
Conduct orientation and training for new team members as needed.
Apply company performance-management expectations and resources; coach and address associate performance through the formalized process.
Participate in year-end employee reviews when needed.
Stay current on key sales drivers and product information, and use available resources to build personal and team product knowledge.
Train team members on merchandise features and selling techniques.
Ensure merchandise displays comply with visual merchandising standards and company guidelines.
Execute shared responsibilities alongside assigned departmental responsibilities and shift departments as business needs or personal development require.
Promote workplace safety, including safe work practices, knowledge of emergency procedures, prompt response to and reporting of customer or employee accidents, and adherence to company policies regarding business scams.
Perform opening and closing procedures, including accurate safe and register counts, verifying nightly deposits, securing the building outside working hours, preparing team tasks and communications, zoning, and ensuring nightly store recovery.
Promote compliance with local, state, and federal requirements, including minor compliance, OSHA safety standards, and timekeeping requirements.