Assistant Sales Lead
About The Position
This position works alongside the Sales Manager to act as a liaison, oversee sales/customer service rep staff, and contribute to the overall company's success by ensuring sales goals are met. The Assistant Sales Lead is responsible for setting the example for customer engagement that exceeds industry standards, conducting training, coaching, developing, and motivating sales/customer service reps to achieve maximum sales productivity. They will assist the Sales Manager with leading the sales team and serve as the expert on company culture, sales operations, and policies and procedures. This role involves creating and implementing strategic sales plans, recovering customers, building and maintaining client relationships, and assisting sales staff with customer complaints and resolutions. The Assistant Sales Lead will attend outside customer meetings, assist with sales presentations, establish individual and annual sales goals for team members, and provide periodic reports. Staying updated on industry trends and market conditions to identify new business opportunities, collaborating across departments, and performing other assigned functions are also key aspects of this role.
Requirements
- High School Diploma
- Strong leadership qualities
- Strong delegation skills and strategic thinking
- Minimum of 4 years sales experience with at least 2 years of sales management experience
- Ability to coach and supervise staff, included but not limited to, organizing, delegating, training and motivating sales team
- Proficient in Microsoft Office 365, particularly Excel, Word, and Email
- Bilingual – English and Spanish (must)
- Exhibit good decision making, problem solving, demonstrate great communication, organizational skills and detailed-oriented
- Strong phone contact handling skills and active listening
- Ability to travel out of state
Responsibilities
- Setting the example for customer engagement that exceeds industry standards
- Conduct training, coaching, developing and motivating sales/customer service reps to achieve maximum sales productivity
- Assist Sales Manager with leading the sales team and server as the expert on company culture, sales operations and policies and procedures
- Create and implement strategic sales plans
- Recover customers, build and maintain client relationships
- Assist sales staff when handling customer complaints, provide appropriate solutions and alternatives within time limits to improve customer satisfaction
- Attend outside customer meetings with sales/customer service reps
- Assist Sales Manager with sales presentations
- Establish individual and annual sales goals for team members
- Provide periodic reports
- Stay updated on industry trends and market conditions to identify new business opportunities
- Collaborate across departments to ensure smooth coordination and drive overall business success
- Other functions and tasks assigned by your manager
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
