Assistant Roving Manager
About The Position
The Roving Assistant Manager is responsible for supporting operations across multiple properties within Stratum’s portfolio, providing coverage where needed due to staffing gaps, vacancies, weekends, or operational needs. This role requires frequent travel between properties, adaptability to different teams and workflows, and the ability to perform a variety of onsite roles, including Leasing Agent and Assistant Manager responsibilities. This position primarily provides operational and onsite support and may assist with leadership coverage responsibilities as needed to ensure continuity, efficiency, and a positive experience for residents and onsite teams. Unlike a fixed-site role, this position operates with a flexible and variable schedule based on business needs. Regular weekend work, schedule adjustments, travel between properties, and short-notice assignments are essential functions of this position.
Requirements
- High School Diploma or equivalent required
- 6–12 months of property management experience required
- Previous Leasing Agent and Assistant Manager experience required
- Customer service experience required
- Must have a valid driver’s license, reliable transportation, and proof of insurance
- Ability to lift and carry up to 50 lbs
- Ability to navigate property grounds, inspect units, and climb stairs as needed
- Strong adaptability and ability to work in changing environments
- Excellent communication and customer service skills
- Ability to multitask and prioritize effectively in a fast-paced environment
- Strong problem-solving and organizational skills
- Working knowledge of property management operations and leasing processes
- Basic knowledge of Fair Housing and landlord-tenant laws
- Proficiency in property management software preferred (Yardi, Entrata, or similar)
- Ability to maintain consistent communication and responsiveness while working independently across multiple locations
Nice To Haves
- Previous Leasing Agent and Assistant Manager experience required
- Proficiency in property management software preferred (Yardi, Entrata, or similar)
Responsibilities
- Travel between properties to provide support based on operational needs and staffing coverage
- Quickly integrate into onsite teams to ensure continuity of daily operations
- Adjust responsibilities based on property needs, staffing levels, and business demands
- Provide operational coverage and support for various onsite positions and responsibilities based on business needs, staffing levels, and property priorities
- Greet and assist prospective residents; conduct property tours
- Process applications, renewals, and resident documentation
- Maintain working knowledge of property amenities, floor plans, and market conditions
- Assist with rent collection, posting, deposits, and delinquency follow-up
- Maintain accurate and organized resident files and documentation
- Support required reporting and general office administration
- Provide professional and timely responses to resident inquiries and concerns
- Coordinate with maintenance and team members to resolve issues effectively
- Support resident retention and contribute to a positive community environment
- Conduct inspections of vacant units, model units, and common areas
- Assist with maintenance coordination and vendor communication
- Support overall cleanliness and curb appeal of the property
- Provide coverage for various onsite roles, including Leasing Agent and Assistant Manager responsibilities, depending on property needs
- Support properties during staffing shortages, transitions, or increased operational demand
- Assist with after-hours or emergency situations as needed
- Ensure compliance with Fair Housing laws, landlord-tenant regulations, and company policies
- Maintain confidentiality of resident, employee, and operational information
- Assess property needs and respond with appropriate, timely solutions
- Adapt quickly to different property environments, team structures, and priorities
- Must be able to transition quickly between properties, teams, responsibilities, and operational priorities with minimal advance notice
- Assist with onboarding new properties or supporting team transitions
- Participate in training programs and company meetings
- Support implementation of operational best practices across properties
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
