Assistant Rooms Operations Manager

Concord Hospitality Enterprises•Calgary, AB

2d•Onsite

About The Position

At the Element by Westin Calgary Downtown, we are seeking a talented Assistant Rooms Operations Manager responsible for overseeing Housekeeping Operations, including Room Attendants, Housepersons, and a large laundry operation. The ideal candidate will provide leadership and support to associates, ensuring the highest levels of cleanliness throughout the hotel and guest rooms according to brand and company standards. This role involves maintaining physical product standards, analyzing financial and operating information to manage costs, and establishing effective communication systems across departments.

Requirements

Minimum of three years' experience leading a housekeeping team, preferably in a similar-sized property.
Hospitality or Tourism program graduate or degree holder.
Outstanding work ethic, track record of reliability, punctuality, and an approachable demeanor.
Strong commitment to Safety.
Solid leadership skills, adept at training, coaching, and motivating a team.
Exceptional problem-solving skills, able to troubleshoot and resolve situations efficiently.
Agile, able to shift priorities as needed, including handling guest or associate situations outside of typical work hours and covering shifts as necessary.
Able to work well under pressure and enjoy a fast-paced environment.
Excellent communicator who values teamwork and collaboration.
Physically able to frequently stand, sit, walk, bend, stoop, kneel, push, pull, crouch, and lift or carry objects up to 30 pounds or more.

Responsibilities

Oversee Housekeeping Operations, including Room Attendants, Housepersons, and laundry operations.
Provide leadership and support to associates, ensuring the highest levels of cleanliness.
Educate and lead housekeeping supervisors and associates on emergency procedures and life safety precautions.
Train, motivate, and develop housekeeping supervisors and associates, maintaining a positive work environment.
Develop and post timely work schedules for housekeeping associates.
Provide support to housekeeping associates at peak times by offering assistance where needed.
Empower Housekeeping associates to deliver top-notch guest service by encouraging and rewarding responsive guest assistance.
Respond to guest complaints and take corrective action to achieve guest satisfaction.
Maintain physical product standards by inspecting rooms, public areas, and laundry facilities.
Ensure proper working conditions and that departmental supplies are stocked at proper levels.
Analyze financial and operating information to adjust labor, supplies, materials, and other costs to achieve budget.
Establish department communication and information systems through various communication channels.