Assistant Returns Liaison (AM Warehouse Shift)

EMINENT, INC. • Shoemakersville, PA

3d • $0 - $17 • Onsite

About The Position

REVOLVE is seeking a full-time Assistant Returns Liaison to ensure company policies are upheld. This role is crucial for managing returns that fall outside of standard policy guidelines and contributing to the efficiency of the returns process. The ideal candidate will have a strong understanding of REVOLVE's return policy, excellent organizational skills, and the ability to work effectively in a fast-paced environment.

Requirements

• Expert knowledge of REVOLVE Clothing's return policy, and guidelines
• Strong customer orientation with desire and willingness to help.
• Strong verbal and written communication skills.
• Strong multitasking, prioritization and organizational skills for record keeping.
• Knowledge of apparel construction and fabrication and various fashion categories.
• Ability to work required overtime when business needs warrant.
• Able to navigate proficiently through multiple systems.
• Computer proficiency.
• High School Diploma
• Excellent communication skills
• Proficient in English
• 2+ years of warehouse or customer service experience preferred

Nice To Haves

• Experience with Microsoft word and excel preferred

Responsibilities

• Processing returns and keeping records for items that do not fall within our return policy guidelines
• Process and organize returned to sender parcels.
• Produce shipping labels for outgoing packages
• Provide feedback with, and help to create, systems and procedures for rejected returns processes
• Keep current with all new policy and procedures
• Coordinate and follow up with other departments to ensure problem resolution, and work together with other Customer Service team members to promote an environment of customer satisfaction
• Assist in other areas in department / other departments as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED