Assistant Retail Store Manager - Stan's Shoes Glendale, WI
About The Position
Stan's Shoes in Glendale is looking for an Assistant Store Manager who loves working with people, knows how to sell, and is ready to help a team perform at its best. This is a hands-on sales leadership role where you will work alongside the Store Manager to coach the team, drive sales, and deliver the personalized sit-and-fit experience Stan's has been known for. You will still sell, but your impact will grow by helping your team sell better. You will lead from the sales floor, coach associates in real time on selling skills and customer interactions, help your team build confidence, keep associates focused on sales goals, recognize wins, and use slower moments as opportunities to teach and develop. You will also step in when someone needs support with a customer or a challenging sale. The ideal candidate gets excited about helping the whole team improve. You will become a fit and footwear expert, learning to measure customers, lead consultations, recommend shoes and insoles, build product knowledge, and help your team strengthen their expertise. The sales approach is personal, focusing on listening, solving customer problems, and building trust. You will partner closely with the Store Manager and take on greater leadership responsibility as you grow. You will serve as Manager on Duty, support opening and closing procedures, help train and onboard new team members, assist with scheduling and floor coverage, oversee POS and cash-handling, support merchandising and inventory accuracy, and keep the store organized and welcoming.
Requirements
- 2+ years of retail or customer-facing experience
- Previous retail leadership experience as a Keyholder, Shift Lead, Sales Lead, Supervisor, Assistant Manager, or similar role
- A track record of working toward individual or team sales goals
- The ability to encourage, coach, and motivate coworkers
- Strong communication skills and the confidence to give direction when needed
- A positive, customer-first approach
- Reliability, organization, and follow-through
- Flexibility to work a full-time retail schedule, including evenings, weekends, and peak shopping periods
- Candidates may be required to undergo background and/or drug screening as a condition of employment.
Nice To Haves
- Experience in footwear, apparel, specialty retail, or commission sales is a plus
Responsibilities
- Lead by example and deliver an exceptional customer experience
- Coach associates in real time on selling skills and customer interactions
- Help your team build confidence asking questions, making recommendations, and closing sales
- Keep associates focused on individual and store sales goals
- Recognize wins and use slower moments as opportunities to teach and develop
- Step in when someone needs support with a customer or a challenging sale
- Measure customers and lead our signature sit-and-fit consultation
- Recommend shoes and insoles based on fit, comfort, support, and lifestyle
- Build strong product knowledge and use it to make confident recommendations
- Help your team strengthen their own fitting and product expertise
- Serve as Manager on Duty and confidently lead the store when the Store Manager isn't present
- Support opening and closing procedures
- Help train and onboard new team members
- Assist with scheduling and maintaining strong floor coverage
- Oversee POS and cash-handling procedures
- Support merchandising and inventory accuracy
- Keep the store organized, welcoming, and ready for customers
Benefits
- Health, dental, and vision insurance
- Pet insurance
- Paid vacation and sick time
- Paid parental leave
- 401(k)
- Employee Assistance Program (EAP)
- Employee discount on premium footwear
- Race and event fee reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
