Assistant Retail Operations Manager

Heritage Cooperative•Lisbon, OH

10h•Hybrid

About The Position

The Assistant Retail Operations Manager supports the area retail managers to ensure efficient processes, exceptional customer service, and alignment with company policies and performance goals. This role works with the Retail Operations Manager to drive operational excellence, support team development, and maintain consistent standards across locations.

Requirements

Bachelor’s degree in business, operations, agriculture, or related field.
3-5 years of retail, operations, or supervisory experience.
Strong organizational, communication, and leadership skills.
Ability to analyze data and support operational decision-making.
Proficient in Microsoft suite specifically Excel, Word and PowerPoint
Ability to travel between retail locations frequently.
Prior experience with KPIs, budgets, PNL and expense management.

Nice To Haves

Prior experience with Operating systems, CRM or POS.
Experience supporting multiple locations or district level operations.
Background in agricultural retail, cooperative operations, or related industry.
Proven ability to support high customer service and hospitality standards.
Experience supporting audits, inspections or corrective action plans.
Knowledge of safety programs, OSHA standards or regulatory compliance.

Responsibilities

Serve as a positive representation of Heritage Cooperative’s Core Values
Provide Superior Customer Service
Highest Standards of Integrity and Trust
Continuous Improvement
Being a Good Partner
Develop reports to monitor store progress utilizing operating systems.
Help stores develop plans and programs to develop consistent country store merchandising standards.
Clearly and concisely communicate business and store objectives to area leaders. Communicate business activities, objectives and required contributions to targets.
Drive and maximize sales performance through the retail locations.
Ensure the achievement of Heritage retail objectives with retail locations.
Ensure stores and management are adhering to and working per company policies.
Report to the Retail Operations Manager about the performance of each retail location.
Assist in the ROM with determining price schedules and discount rates.
Monitor customer preferences to determine focus of sales efforts by monitoring sales data.
Represent company at trade association meetings and company sponsored events.
Manage payroll and budgets of sites in line with retail locations sale performance.
Ensure that stores are adhering to compliance requirements in all areas of operational activity, company policies and procedures.
Travel to different Heritage Stores.
Act as a liaison between retail teams, leadership and support departments.
Abide by all safety regulations to ensure safety of oneself, coworkers and customers
Other duties as assigned