Assistant Retail Multi-Unit Manager - Miami International Airport

Dufry Careers•Miami, FL

7d•$58,000 - $68,000•Onsite

About The Position

The Assistant Multi-Unit Manager at Miami International Airport provides operational support and oversight for retail operations. This role serves as a key management layer between Shift Managers and Multi-Unit Management, ensuring consistent execution of operational standards, supporting staff development, and maintaining accountability for performance metrics. The position acts as a crucial communication link between front-line management and senior leadership.

Requirements

At least 4 years combined education and professional experience.
2 years in a leadership role supervising retail operations teams (multi-unit management).
4–6 years in a technical retail operations role (store management, merchandising, customer service).
Understanding of state and federal retail, employment, safety, and consumer protection laws.
Expertise in inventory management, planograms, and visual merchandising.
Proficiency with POS systems, inventory and scheduling software, and reporting tools.
Ability to analyze retail KPIs (sales per square foot, inventory turnover, shrink, conversion rates).
Knowledge of retail space optimization, category management, and seasonal merchandising.
Strong business acumen to align merchandising, inventory, and customer experience strategies with organizational goals.
Experience working with business operations, brand partners, landlords, associates, and store teams.
Proven ability to coach, develop, and lead teams to foster positive work environments and achieve goals.

Responsibilities

Enforces retail SOPs through audits, accountability, corrective actions, and consistent operational standards across assigned areas.
Coaches and supports Shift Managers and associates; ensures proper scheduling, coverage, and adherence to company engagement standards.
Monitors operational and financial data, takes corrective actions, and reports performance trends to the Multi-Unit Manager.
Oversees daily inventory, coordinates with vendors, maintains equipment, and ensures correct receiving and processing procedures.
Reviews and approves shift timekeeping; tracks overtime to comply with labor laws and manage budget goals.
Maintains knowledge of brand standards and lease agreements; ensures store presentation meets requirements and trains associates for compliance.
Resolves complex customer and associate issues, delivers exceptional service, and implements strategies to boost satisfaction and revenue.
Conducts job training, communicates company initiatives and changes, and acts as liaison with the Multi-Unit Manager.
Ensures compliance with all federal, state, and local safety regulations; trains staff on safety protocols.
Stays proficient in management systems (MIV, Crunch Time, Kronos); adopts new technologies and trains staff on their use.
Implements marketing and promotions, develops creative strategies to increase revenue, and supports operational business objectives.