Assistant Retail Manager - (Mountain View)

European Wax Center•Mountain View, CA

1d•Onsite

About The Position

European Wax Center is the nation's leading expert in body waxing, and our Mountain View center is hiring a full-time Assistant Salon Manager to help run day-to-day operations. This role involves managing operations, inventory, scheduling, and ensuring a positive guest experience. No waxing or esthetics experience is required; if you have experience running a retail store, salon, spa, or restaurant floor and are skilled in inventory, scheduling, and organization, you can succeed in this position. The company provides paid training and a clear path for career advancement into a Center Manager role.

Requirements

1+ years as an assistant manager, shift supervisor, key holder, or team lead — retail, salon, spa, or hospitality all count.
Strong organizational skills; you track details and follow through.
Comfortable with computers, POS systems, scheduling software, Excel, and email.
Full-time availability, 40 hours/week, including some evenings and weekends.
Growth mindset — you want to learn the business, not just work a shift.

Nice To Haves

Zenoti, Mindbody, Booker, or When To Work experience a plus.
Experience with inventory management and staff scheduling strongly preferred.
Confident communicator with guests and coworkers.

Responsibilities

Own inventory: weekly counts, retail and back-bar stock levels, reorder timing, and monthly reconciliation.
Keep the stockroom organized, labeled, and stocked.
Maintain retail merchandising and displays to brand standards, refreshed with each monthly promotion.
Set up the center monthly with correct signage, promotional materials, and front desk collateral.
Handle opening and closing procedures, cash handling, register reconciliation, and weekly bank deposits.
Build and publish weekly staff schedules; manage breaks, lunches, booking blocks, and room assignments.
Manage availability changes, time-off requests, and shift coverage.
Audit time punches and prepare accurate timecards for bi-weekly payroll.
Review daily sales reports for accuracy — correct checkout errors, open invoices, and duplicate transactions.
Follow up with guests on failed payment plans and outstanding balances.
Work the front desk with the team — check guests in and out, book appointments, sell memberships and retail, and hit your own sales goals.
Track new guest profiles and follow up after first visits to confirm satisfaction.
Support hiring, onboarding, and training for Guest Service Associates.
Resolve guest concerns professionally; respond to inquiries within 24–48 hours.
Plan team birthday and work anniversary celebrations.