ASSISTANT RESTAURANT MANAGER

MDM Group Marriotts•Miami, FL

About The Position

Management position that is responsible for the daily operations in Restaurants/Bars, Lounge and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars, Lounge and Room Service Departments, where applicable. Responsibilities include ensuring guest and associate satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.

Responsibilities

Interacts with guests to obtain feedback on product quality and service levels.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures all associates have proper supplies, equipment and uniforms.
Empowers associates to provide excellent customer service within guidelines.
Handles associate questions and concerns.
Handles guest problems and complaints, seeking assistance from supervisor as necessary.
Monitors associates to ensure performance expectations are met.
Provides feedback to associates based on observation of service behaviors.
Strives to improve service performance.
Sets a positive example for guest relations.
Assists in the review of comment cards and guest satisfaction results with associates.
Supervises daily shift operations.
Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
Meets and greets guests.
Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
Ensures compliance with all restaurant policies, standards and procedures.
Monitors alcohol beverage service in compliance with local laws.
Manages to achieve or exceed budgeted goals.
Supervises on-going training initiatives.
Performs all duties of restaurant associates and related departments as necessary.
Opens and closes restaurant shifts.
Uses all available on the job training tools for associates.
Communicates performance expectations in accordance with job descriptions for each position.
Coaches and counsels associates regarding performance on an on-going basis.