Assistant Restaurant Manager - Batavia
About The Position
Experience the excitement of a rewarding career as an Assistant Restaurant Manager at Clark-Lumberg Associates, a Tim Hortons franchisee in Western New York! Join our dynamic 8400 Lewiston Rd location in Batavia team and immerse yourself in an engaging role. As a Restaurant Manager, you'll not only enhance your skills, but also enjoy delivering exceptional service and making a real impact in the fast-paced world of quick food service. We are seeking experienced and dedicated Assistant Restaurant Managers with a passion for quick food service to join our team. In this role, you will have the opportunity to empower and lead your team, ensuring exceptional guest experiences. We foster a respectful team environment and prioritize open communication and understanding when managing our team members.
Requirements
- High school diploma or GED (must be at least 18 years of age)
- Minimum of 12 months previous food service management experience
- ServSafe Manager Certified
- Strong problem-solving, organization, and time management skills
- Excellent knowledge of Tim Hortons products and procedures
- Action and results-oriented mindset
- Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening
- Excellent communication skills (written, verbal, composure)
- Possess a valid driver's license and car insurance
- Willingness to travel and work at any of our Tim Hortons locations
Responsibilities
- Lead by example in demonstrating and reinforcing positive customer service behaviors
- Respond to customer service complaints, resolving problems, and turning negative situations into positive ones
- Assist in scheduling staff to maintain high Tim Hortons standards throughout the day
- Conduct regular store walk-throughs to gain the customer's perspective and ensure an exceptional customer experience
- Be flexible on the floor to troubleshoot and address any issues as needed
- Pre-screen, interview, hire and promote high-quality employees to fill various openings
- Support the restaurant's training program and ensure employees have the necessary tools and support
- Supervise and manage performance of employees, ensuring alignment with company policies and taking corrective action when necessary
- Motivate and meet with employees regularly to ensure company goals and objectives are met
- Stay updated on health and safety regulations and employment legislation
- Provide ongoing performance feedback
- Follow progressive discipline steps when necessary, consulting with the District Supervisor and Human Resources before terminating any employee
- Ensure proper merchandising of products and maintain sufficient inventory levels
- Promote the principles of REV standards and implement staff incentives for improved performance
- Evaluate and focus on areas requiring greater performance from employees
- Maintain a productive and safe work environment, following all company operating, food safety, security, health and safety, and employment standards
- Manage inventory levels and ensure proper yields from all products
- Monitor food flow and equipment maintenance to serve safe food to customers
- Responsible for various tasks, such as completing reports, weekly ordering, inventory, and analyzing key performance indicators
- Stay informed of new information through available resources
- Monitor and promptly respond to company email messages
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
