Assistant Restaurant Manager - Big E's Sports Grill Downtown GR

Suburban Inns•Grand Rapids, MI

8d•Onsite

About The Position

The Assistant Restaurant Manager is responsible for assisting with the overall management of the restaurant, including both Front of House and Back of House, in a manner most pleasing to guests, while following Suburban Inns’ Core Values, Suburban Inns/Big E’s standards, and local health department standards.

Requirements

Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, record keeping, or word processing. Good communication skills
High school degree or equivalent related experience required.
One-year job-related experience
ServSafe Food and Allergen Certification, CPR, and TIPS Certification (May be completed upon hire)

Responsibilities

Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued. Anticipate and meet the needs and expectations of our guests, then go one step further
Responsible for all restaurant operations in the absence of the General Manager
Carefully supervise Front of House (FOH) and Kitchen Managers to assure proper service
Interview, hire, train, supervise, coach, evaluate, and maintain service levels of FOH and Kitchen Managers according to Suburban Inns guidelines
Lead, Manage, and Hold Team Members accountable to the standards of employment and job performance set by the core values of Suburban Inns. Discipline Team Members as needed, according to Suburban Inns’ policies
Ensure the correct appearance, cleanliness, and safety of dining room areas, equipment, and fixtures. Check the maintenance of all equipment in the dining room and report deficiencies and maintenance concerns
Responsible for all functions of the bar, including: purchasing, inventory, inventory cost control, working with all related bar vendors, and training of all bar staff
Maintain an inventory of all restaurant items and products and ensure they are properly stored and accounted for
Monitor dining room labor and supply budget, make adjustments as necessary to achieve financial goals
Maintain a presence on the floor to help drive staff engagement and create the ultimate guest experience
Conduct table touches to 100% of tables serviced
Assist in service of guests as needed
Generate, carry-out, and follow-through on all service recovery efforts
Ensure that the dining room areas are secure at the end of the business day
Follow Suburban Inns processes
Exhibit regular and recurrent attendance records
Other duties as requested by management

Benefits

Competitive wage - negotiable based on experience
Employee and Friends & Family hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full-time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement and professional growth opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)