Assistant Residential Program Manager (Floating) 2nd Shift (30433)

We Do Life...Together • Naugatuck, CT

1d • $50,000 - $57,000 • Onsite

About The Position

We Do Life…Together (WDLT), a division of ICES, Inc., has been transforming lives in Connecticut since 1998. We support individuals with cognitive disorders, mental illness, and those on the autistic spectrum. Our caring human service professionals focus on the individuals’ personal strengths to make the most of valuable community resources while promoting respect and dignity of all. We serve individuals in private residences, respite facilities, emergency placements, community work sites, training centers, supervised living arrangements, and our own state-licensed group homes. We offer a comprehensive continuum of services, including residential, vocational, clinical, community habilitation, and in-home support, all grounded in person-centered care. Our team works alongside each Individual to build real-world independence, from securing meaningful community employment to developing daily living skills and accessing the resources they need to thrive. WDLT collaborates with the Department of Developmental Services, the Department of Mental Health and Addiction Services, and other community partners. When you join WDLT, you are joining a team that believes in doing this work together, for each other and for the people we serve.

Why This Role Matters
Assistant Program Managers keep our group homes running when the Residential Program Manager can't be everywhere at once. In this floating, 2nd shift role, you'll step into whichever home needs support that day, partnering with the Residential Program Manager to make sure every individual in your care has what they need to live their best life. This is a role for someone who leads with both heart and structure, someone who is organized, adaptable, and able to build trust quickly with individuals, staff, and partners alike, even when stepping into an unfamiliar home. You'll need a solid grasp of Connecticut DDS regulations and policy, and the kind of communication skills that keep a team aligned across every shift. You'll report to the Residential Project Coordinator, with real opportunities to grow toward a Residential Program Manager role. This position operates on a Tuesday through Saturday Schedule, providing vital leadership support during peak evening hours. If you believe everyone deserves the chance to do their best work and live their best life, we want to meet you.

Requirements

• Local travel using company vehicles is required; a valid driver's license and clean driving record are needed.
• Must be flexible and willing to work 2nd shift, weekends, and holidays.
• This is a floating position; work locations may vary day to day based on which program needs assistance.
• Required participation in a rotating on-call staffing schedule.
• Must be able to perform unannounced 3rd shift spot checks at group home locations.
• Skill-based assessments are required for this position.
• WDLT provides training and support to help you meet all certification requirements.
• The following must be maintained throughout employment and includes, but is not limited to: DDS Medication Administration Certification (required within first 6 months of employment), CPR Certification, Physical & Psychological Management Training (PMT), Human Rights and Abuse/Neglect Training, Other DDS Mandated Annual Training, HR-related Training, Attendance at required leadership meetings, staff meetings, and agency trainings.
• A genuine commitment to the dignity, respect, and growth of the individuals you support.
• Strong leadership and managerial skills, with the ability to work independently and as part of a team.
• Ability to work under pressure in a fast-paced environment, with strong prioritization and time management.
• Resourcefulness and problem-solving ability; a self-starter who takes initiative.
• Flexibility and multitasking ability, with a results-oriented, accountable approach.
• Excellent verbal and written communication skills.
• Proven computer and software skills.
• Stand, walk, and sit for extended periods.
• Occasionally lift up to 25 pounds.
• Work outdoors as program activities require.
• An associate degree, or working towards a bachelor's degree.
• Minimum of 2 years' management experience, preferably in the human services field.
• A solid command of Microsoft 365, including Excel, SharePoint, PowerPoint, Word, and Outlook.

Nice To Haves

• Knowledge and understanding of Intellectual Developmental Disabilities, including experience managing individual/agency relationships, regulations, funding guidelines, and program models such as CLAs, CRSs, and IHS, is a plus.
• Experience with Paycom and Therap is a plus.

Responsibilities

• Partner with the Residential Program Manager to support the daily operations and management of one or more group homes.
• Help build and manage staff schedules to maintain 24/7 coverage and required supervision ratios.
• Maintain the group home according to all guidelines, including the physical site, finances, and related requirements.
• Ensure compliance with all DDS, agency, and regulatory policies and procedures.
• Help develop and implement effective operational procedures as needed.
• Complete all required documentation accurately and on time.
• Use all company systems, software, and processes as required, and make sure staff use them correctly.
• Ensure the needs of the individuals are met consistently and in accordance with their plan so they can live their best lives, including medical, behavioral, vocational needs, and transportation.
• Assist in maintaining and updating individuals' plans as needed, in accordance with state and agency requirements.
• Assist and instruct individuals in the program with activities of daily living and community participation.
• Provide direct care coverage, as needed.
• Maintain consistent communication with the Residential Program Manager or Director of Residential Services.
• Assist in overseeing a team of Direct Support Professionals, including scheduling, performance management, and employee development.
• Make sure team members always have the required trainings and certifications, and that training records stay up to date and complete.
• Assist with leading team meetings and facilitate staff training as needed, ensuring the team has what it needs to succeed.
• Establish successful working relationships with supporting and sister teams and departments.
• Communicate regularly with the management team on program performance, successes, and issues.
• Partner with other leaders and administrative team members to share expertise and insights.
• Identify and participate in projects and initiatives that contribute to long-term excellence and individual growth.
• Develop an understanding of how each department and team across the Company connects to individual outcomes.
• Perform special projects and assignments as needed.
• Use technology for the completion of specified job duties.
• Perform on-call duties as assigned, responding to on-site emergencies as needed.
• This is a 2nd shift floating position; your work location may vary based on which program needs support at a given time.
• Other duties as assigned.

Benefits

• Competitive salary that reflects your experience and grows with your performance.
• A clear path toward a Residential Program Manager role, with hands-on leadership experience across multiple programs.
• A mission-driven culture where your leadership makes a visible difference every day.
• A collaborative environment that values flexibility, initiative, and genuine care.
• The chance to build broad leadership experience across a variety of homes, teams, and settings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree