Part Time Assistant Resident Manager Team
About The Position
Realstar is seeking a two-person Assistant Resident Manager Team to live and work at one of their properties. This position requires the team to live on-site, share an apartment, and work up to 24 hours per week. This is an offer for an existing vacant position within the organization. Realstar is a fully integrated management firm with 50 years of experience, managing over 22,000 rental apartments across Canada with an asset value exceeding $5 billion. They are part of Realstar Group, which manages over $9 billion in multi-family, hospitality, and alternative real estate assets.
Requirements
- Previous or similar property management experience an asset.
- Strong customer service skills.
- Good written and verbal communication skills.
- Basic computer and keyboarding skills.
- Ability to perform general cleaning duties and minor maintenance repairs.
- Must be able to lift up to 50 lbs.
- Ability to push and move objects exceeding 50 lbs. (e.g., garbage bins, appliances).
- Fluent in English and French (applicable to Quebec only).
Responsibilities
- Greet and interact with residents in a friendly and professional manner.
- Promote a welcoming atmosphere.
- Demonstrate excellent customer service and a "can-do" attitude.
- Attend to resident concerns and service requests within 24 hours.
- Follow up with residents to ensure a high level of customer satisfaction.
- Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to supporting daily operations.
- Organize, promote, and execute resident events (e.g., holiday parties & summer barbeques).
- Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops.
- Knowledge and safe handling of cleaning chemicals.
- Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready.
- Dust fire hose cabinets, bells, and elevator tracks to minimize excess debris.
- Monitor and clean garbage chutes, garbage, and recycling rooms.
- Collection of garbage and recycling bins in coordination with the city waste schedule.
- Knowledge and understanding of the safe handling of cleaning materials (WHMIS).
- Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, and salting entrances, walkways, and rooftop walkways.
- Assist residents in completing maintenance requests through the proper channels.
- Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies.
- Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action.
- Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance.
- Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required.
Benefits
- Base Compensation is $22,200 per person per year.
- Employer paid benefits
- Annual bonuses based on personal performance
- Extensive and ongoing training programs and a work-smart environment
- Gym membership discount
- Awards for years of service
- Opportunity for career development
- Inclusive and diverse work environment
- Annual holiday parties & summer BBQ’s
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
