Assistant Registrar, RES

Langara College • Washington Township, NJ

1d • CA$45 - CA$66 • Hybrid

About The Position

The Assistant Registrar, RES (Admissions) is responsible for managing the day-to-day operations of designated registrarial unit(s). The position is responsible for assessing and initiating change to existing services, and developing new processes that will deliver effective operations and services to the College community including students, staff, faculty, and instructors. The position manages human resources for designated functional units, provides input in developing the departmental budget, and makes recommendations for policy changes in their area of responsibility. The incumbent uses professional judgement and exercises delegated authority to make discretionary decisions that are exceptions to established regulations. The incumbent is part of the management team of Registrar and Enrolment Services (RES) and, as such, works collaboratively with the Registrar, Associate Registrars, other Assistant Registrars, International Education, Continuing Studies, and Student Services leaders to coordinate and deliver effective registrarial services.

Requirements

• Bachelor's Degree in a relevant field.
• Minimum of five (5) years of progressively senior level experience in a Registrar's Office, including several years of management or supervisory experience in a post-secondary institution.
• Equivalent combination of education and experience may be considered.
• Supervisory experience in a unionized environment.
• Experience developing and implementing new strategies, policies, and procedures.
• Knowledge and experience of the BC post-secondary system including the rules, regulations, procedures, and policies related to student admissions, advising, registration, financial aid or student recruitment.
• Proficient in the use of computer applications including experience working with student information systems (e.g. Ellucian Banner).
• Experience in implementing new technology-based systems.
• Knowledge and experience using MS Excel at an intermediate level.
• Experience managing budgets and financial reporting.
• Experience with project management.
• Experience managing and organizing events.
• Ability to communicate effectively, both verbally and in writing with students, staff, instructors, other post-secondary institutions, external agencies, and the general public.
• Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to establish good working relationships with other administrative personnel, instructors, staff, students, and the public.
• Excellent organizational, analytical, and problem-solving skills.
• Well-developed administrative, leadership and management skills.
• Ability to make sound decisions by exercising judgement, diplomacy, tact, and discretion in a high pressure, high volume environment with changing and conflicting priorities.
• Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
• Ability to foster a co-operative work environment.
• Ability to develop, interpret, and apply College, government, agency, and departmental policies, procedures, and guidelines.

Responsibilities

• Responsible for managing the day-to-day operation of designated functional units: Ensures that College policies and procedures are adhered to and consistently applied; Leads the development and management of designated area and ensures that services are delivered effectively and accurately; Responsible for the security of student records for designated unit and ensures that Freedom of Information and Protection of Privacy practices are enforced to conform with College policy and government legislation; Manages and enhances processes relating to communication to students and technological changes impacting areas of responsibility; Responsible for reviewing and responding to concerns of students that may arise at any stage during the student's life cycle. Makes decisions regarding resolution when possible or refers to the Associate Registrar as appropriate; Develops and promotes a co-operative working relationship with other academic and service departments; Develops and manages the production of internal and external reports; Involved in the consultative process for curriculum development; Manage, organize or assist in planning and executing events.
• Management of unit(s) specific responsibilities: (The following are specific to the Admissions unit) Ensures that applications for admission are processed efficiently and effectively; Ensures appropriate and timely communication with applicants; Ensures that other tasks and duties that support application processing and admissions are completed efficiently, and/or according to established deadlines Manages applicant timelines, reviews program enrolments, and ensures that College enrolment and program targets are met; Provide support to other units as needed.
• Responsible for the management of human resources for designated units: Maintains a climate that attracts, retains, and motivates top quality personnel; Fosters effective communication and teamwork among employees; Administers all aspects of employee recruitment, selection, evaluation, professional development, supervision, and discipline and ensures alignment with College Policy and Collective Agreements; Acts as a management representative in the grievance process, as required; Plans and co-ordinates orientation and training; Establishes work schedules in accordance with the operational needs of the unit; Monitors workload and hours to ensure adequate coverage during peak periods; Regularly interprets, applies, and enforces the provisions and terms within the Collective Agreement. Authorizes and maintains staff attendance requests and records (e.g. vacation, absences, and overtime).
• Provides leadership as a member of the Registrar & Enrolment Services management team: Works collaboratively on special projects with the RES management team in communicating project needs, status and deliverables; Participates with the RES management team in the research, preparation, and review of draft policy; Participates in professional development to enhance skills, and maintain knowledge of current practices in student services, information technology, and post-secondary education; With other RES managers, assists the Registrar with the preparation and management of the departmental budget.
• Implements technological and procedural changes to enhance services: Manages and facilitates the implementation of business process redesign projects, working collaboratively with other managers in RES in communicating project needs, status, and deliverables; Plans and implements technological change in support of RES services. Participates in the development and management of technological solutions and services which impact departmental and campus-wide processes, activities, and information processing; Coordinates, plans, and supports the implementation, development, and maintenance of the Student Information System and related management information systems collaboratively with appropriate stakeholders (e.g., IT, functional users, etc)
• Perform other related duties/assignments as required.

Benefits

• Extensive medical, dental, and vision coverage
• Hybrid-work program for eligible positions
• Generous vacation package plus paid time off during college winter closure (1 week in December)
• Employer paid defined benefit pension plan
• Potential eligibility for educational, training, and developmental programs
• Access to on-site daycare subject to availability
• Tuition waivers for courses at Langara College, subject to space availability
• Course/program tuition reimbursements
• Wellness classes and campus engagement events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager