Assistant Registrar, Admissions and Transfer

Kwantlen Polytechnic University • Surrey, BC

37d • Onsite

About The Position

We are currently seeking an experienced and collaborative Assistant Registrar, Admissions and Transfer to lead a dedicated team within the Office of the Registrar! This role will help drive excellence in admissions, transfer credit, and student service delivery. If you are passionate about student success, service excellence, and leading high-performing teams in a dynamic post-secondary environment, we encourage you to apply.

Reporting to the Associate Registrar, Recruitment and Admissions, the Assistant Registrar, Admissions and Transfer oversees the Admissions and Transfer team, who are responsible for delivering high-quality admissions and transfer credit services that support student success from their first interaction with the university. As a key leader within the Office of the Registrar, you will combine your expertise in post-secondary admissions, articulation, and transfer credit with strong analytical, technical, and problem-solving skills to enhance processes, optimize systems, and improve service delivery. You will foster a culture of continuous improvement, empowering your team to deliver exceptional service while increasing operational efficiency and effectiveness.

This is an exciting opportunity for a collaborative and results-oriented professional who enjoys leveraging technology, data, and process innovation to create positive outcomes for students and the university community. You will serve as a trusted subject matter expert, providing functional, technical, and operational guidance on admissions and transfer-related matters while supporting the ongoing evolution of student systems and services.

In addition, you will play a critical role in ensuring compliance with university, provincial, and federal policies and reporting requirements. By maintaining an in-depth understanding of institutional policies and student information systems, you will help guide strategic initiatives, support system enhancements, and contribute to the advancement of the Office of the Registrar's goals.

Requirements

• A bachelor's degree in a relevant field.
• Minimum of five (5) years recent related experience in or supporting the Office of the Registrar, in progressively responsible positions related to the Registrar’s Office and/or Enterprise Student Information Systems.
• Minimum three (3) years management or supervisory experience in a post-secondary institution.
• Successful experience training and managing an effective team and implementing change resulting in improvements to service quality, staff productivity and systems efficiency.
• In-depth knowledge of Canadian post-secondary education systems, international post-secondary education systems and experience with domestic and international credential evaluation and articulation agreements.
• Demonstrated experience as a functional lead administering a Banner Student module. Experience in a comparable student information system may be considered.
• Demonstrated experience supporting and maintaining systems in support of admissions and transfer such as online admission application platforms, the BC Transfer Guide and communications management services such as a CRM (constituent relationship management).
• Demonstrated analytical skills, including problem-solving and needs analysis.
• Excellent organizational skills, including the ability to set priorities and meet deadlines.
• Ability to work independently, exercise good judgment and demonstrate initiative.
• Experience in business workflow design and business process improvements.
• Demonstrated experience using database reporting tools, web systems and software.
• Sound understanding of strategic enrolment management concepts and academic policies and processes that contribute to a quality undergraduate experience.
• Proven ability to develop flexible approaches toward work procedures and to exercise tact, diplomacy and conflict resolution skills; uses sound judgement.
• Ability to establish and maintain effective working relationships with University administration, faculty, and staff.
• Ability to communicate patiently and effectively (both verbally and in writing) with a diverse range of people and situations.
• Actively listens to the issues of others in a manner that elicits cooperation and support.
• Demonstrates an effective and adaptive skill in communicating with students/individuals under stress.
• Demonstrated ability to interpret and apply policies and regulations.
• Demonstrated ability to model appropriate professional, ethical and collaborative behaviours consistent with the responsibilities of this position.
• Ability to travel between campuses is required.

Nice To Haves

• Formal supervisory training is an asset.
• Certification as a Microsoft Office Specialist in MS-Excel, MS-Word, and MS-Access an asset.

Responsibilities

• Oversees the Admissions and Transfer team, responsible for delivering high-quality admissions and transfer credit services.
• Enhances processes, optimizes systems, and improves service delivery using expertise in post-secondary admissions, articulation, and transfer credit.
• Fosters a culture of continuous improvement, empowering the team to deliver exceptional service and increase operational efficiency.
• Provides functional, technical, and operational guidance on admissions and transfer-related matters.
• Supports the ongoing evolution of student systems and services.
• Ensures compliance with university, provincial, and federal policies and reporting requirements.
• Guides strategic initiatives, supports system enhancements, and contributes to the advancement of the Office of the Registrar's goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager