Assistant Quality Manager

Jabil•Florence, KY

About The Position

The Assistant Quality Manager drives continuous improvement by developing and implementing Quality processes, systems, tools, and techniques, while providing exceptional support to customers, team members, and shareholders. The role oversees Quality personnel and contributes to campus and workcell business strategy through Quality planning, cost management, forecasting, team development, and performance management. The position also drives quality metrics and trend analysis, evaluates data-gathering methods, improves procedures and work instructions, and supports regulatory and compliance certifications. The role acts as the company's quality management representative (QMR), promotes customer service, shares best practices across Jabil facilities, and ensures compliance with company policies, safety requirements, and security procedures.

Requirements

Bachelor’s degree.
Eight years of experience.
Two years of experience in a supervisory role.

Responsibilities

Recruit, interview, and hire Quality Engineers, out-of-box audit (OBA) personnel, and Quality Analyst resources; communicate candidate criteria to recruiters and coach Quality Engineering staff in hiring.
Monitor team turnover, identify contributing factors, and implement improvements.
Identify team members’ strengths and development needs; develop or validate training curricula; coach and mentor staff; and manage Quality succession plans.
Establish measurable individual and team goals, gather feedback, provide coaching and counseling, conduct timely evaluations, drive performance improvement, coordinate large teams during crises, and ensure fair and consistent recognition.
Provide a weekly department communication forum and communicate clearly while adapting communication style to team members.
Understand campus and workcell strategies; develop and implement a Quality strategy aligned with campus direction; and update BUM, WCM, and Operations Manager on execution.
Identify opportunities to reduce costs, monitor departmental costs and trends, and provide cost-related feedback to peers.
Prepare timely departmental forecasts and compare them with historical results to assess trends.
Drive continuous improvement through trend reporting, analysis, and metrics management.
Assess workcell data-gathering methods and ensure procedures and work instructions are efficient and nonredundant.
Identify and implement improvements and best practices, and prioritize customer issues by resolving problems quickly and effectively.
Drive applicable regulatory and compliance certifications, including requirements related to ISO9000, ISO14000, QS9000, BABT, and TUV; act as the company's quality management representative (QMR).
Establish new measurement systems where possible and share knowledge and best practices with other Jabil facilities.
Ensure adherence to company policies and procedures, appropriately handle sensitive and confidential information, follow applicable health and safety rules, and comply with company security procedures.