Assistant Quality Manager - Quality Dept

Fuyao Glass America Inc • Moraine, OH

3d • Hybrid

About The Position

The Assistant Quality Manager will be responsible for establishing, maintaining, and continuously improving customer quality processes, ensuring compliance with customer-specific requirements and the Quality Management System (QMS). This role involves leading the timely and effective resolution of customer complaints, warranty claims, and quality issues through structured problem-solving and cross-functional collaboration. The position requires monitoring customer scorecards, PPM, complaints, warranty performance, and external quality losses to identify risks and drive improvement actions. Additionally, the Assistant Quality Manager will lead and support cross-functional quality improvement initiatives, verify corrective action effectiveness, promote prevention-based quality management, and maintain effective communication with customers, understanding the Voice of Customer (VOC). The role also includes leading, developing, and managing the customer quality team to ensure appropriate capability, accountability, workload distribution, and performance.

Requirements

• Bachelor's degree or higher in Engineering, Quality Management, Manufacturing, or a related field.
• 5+ years of experience in automotive quality, customer quality, or related fields.
• 2+ years of experience in quality leadership, supervision, or project leadership.
• Strong English communication skills, both written and verbal.
• Proficient in using Microsoft Office software Word, Excel, Power Point.
• Proficient in IATF Core (Five) Tools and quality statistics knowledge.
• Proficient in using 8D method to solve problems.
• Strong knowledge of automotive glass manufacturing, quality standards, and inspection/test methods.
• Strong understanding of IATF 16949, customer-specific requirements, and quality management principles.
• Proficient in 8D, structured problem solving, quality tools, and data analysis.
• Strong cross-functional leadership, communication, and customer relationship management skills.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Ability to prioritize risks, respond with urgency, make sound decisions, and drive results while protecting company interests.
• Ability to work in both office and manufacturing environments.
• Ability to work under pressure and manage multiple priorities.
• Willingness to travel to customers and other business facilities as required.
• Must be 18 years of age or older.

Nice To Haves

• Lean Six Sigma or quality-related certification/training preferred.
• Experience with customer quality, warranty, and IATF 16949 preferred.
• Mandarin proficiency preferred.
• IATF 16949 Internal Auditor training.
• AIAG Core Tools training.
• APQP / PPAP training.
• 8D / Structured Problem Solving training.
• SPC / MSA training.
• Customer-Specific Requirements training.
• Automotive glass manufacturing and quality processes training.

Responsibilities

• Establish and maintain customer quality processes, procedures, and related documentation.
• Ensure compliance with customer-specific requirements (CSRs), IATF 16949, and the Quality Management System (QMS).
• Monitor changes in customer requirements and coordinate internal implementation.
• Provide training and guidance on customer quality requirements.
• Manage customer complaints, warranty claims, and field quality issues.
• Lead cross-functional problem solving, including containment, root cause analysis, corrective action, and effectiveness verification.
• Ensure timely and effective customer responses and 8D closure.
• Support warranty analysis, responsibility determination, recovery, and claim dispute activities.
• Identify recurring issues and drive systemic corrective actions.
• Monitor and analyze customer scorecards, PPM, complaints, warranty performance, and external quality losses.
• Identify performance risks and lead improvement action plans.
• Report customer quality performance and key risks to management and recommend actions.
• Ensure accuracy and timeliness of customer quality data and reports.
• Serve as a key quality interface with customers.
• Maintain effective communication and understand Voice of Customer (VOC).
• Support customer visits, audits, quality reviews, and escalation activities.
• Represent FGA's quality position based on facts, data, customer requirements, and company interests.
• Support customer, internal, and certification audits and follow up on findings.
• Drive cross-functional quality improvement and verify effectiveness of corrective actions.
• Promote the application of APQP, PPAP, PFMEA, Control Plan, SPC, MSA, 8D, and other quality tools.
• Lead and manage the customer quality team, including work assignment, prioritization, and performance management.
• Develop team capability through training, coaching, and personnel development plans.
• Promote accountability, teamwork, and a customer-focused quality culture.
• Prepare and submit daily, weekly, monthly, quarterly, and annual quality reports as required.
• Prepare customer quality performance reviews and management presentations.
• Escalate significant quality risks and unresolved customer issues in a timely manner.
• Support the Quality Manager in achieving departmental objectives and quality goals.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager