ASSISTANT PROPERTY MANAGER

Gene B. Glick Company, Inc.•Decatur, IL

About The Position

Glick is seeking an Assistant Property Manager for its 220-unit Carriage House Decatur apartment community. The Assistant Property Manager supports the Property Manager in maintaining satisfactory cash flow, ensuring the property meets Company standards, providing customer satisfaction, and managing the community when the Property Manager is absent. The position includes resident and prospective-resident communications, leasing and occupancy tasks, eligibility certification, rent collection support, community issue resolution, recordkeeping, and compliance with HUD and Fair Housing requirements.

Requirements

High school diploma or an equivalent combination of education, training, or experience.
Must be detail oriented and organized.
Must have and maintain a valid driver’s license in the state of residence.
Able to work a varied schedule, including weekends.
Must be willing to travel for training and meetings.
Must communicate effectively verbally and in writing.
Must be able to read and comprehend English.

Nice To Haves

Property management experience is preferred.
Fluency in Spanish is a plus.

Responsibilities

Promptly answer telephone and email inquiries from residents and prospective residents.
Follow up with prospective residents by email to obtain appointments to tour the community.
Assist with move-ins, move-outs, certifications, and renewals.
Welcome prospective residents, tour model or vacant apartments, demonstrate apartment features and community amenities, explain occupancy terms, and provide information about local areas.
Seek to close leases and obtain applicable holding deposits and applications for an apartment or waiting list.
Follow up with prospective residents who have not leased to continue the sales process and secure a lease.
Determine and certify prospective-resident eligibility in accordance with government regulations and Company procedures.
Assist with marketing surveys.
Pursue and collect rent payments and assist with delinquencies and court filings.
Investigate complaints, disturbances, and violations, and resolve problems in accordance with management rules and regulations.
Prepare, submit, and maintain accurate records, reports, and documents.
Protect the confidentiality of resident-file data, including income, credit reports, and assets.
Provide information and reports in coordination with other departments as needed.
Conduct activities in accordance with HUD regulations and Fair Housing requirements.
Manage the property in the absence of the Property Manager.