Assistant Property Manager

Monte Christo Communities • Aurora, OR

6d • $18 - $22 • Onsite

About The Position

Responsible for managing high-volume RV reservation inquiries and bookings while delivering exceptional customer service. Supports day-to-day community administrative needs and assists with park cleanliness as needed, while consistently modeling the organization’s Purpose, Values, Standards, and Core Competencies.

Requirements

• Initiative – Identifies what needs to be done and takes action proactively, using available resources to achieve results.
• Collaboration – Works effectively with colleagues toward shared goals and supports others in achieving success.
• Communication – Communicates clearly, listens attentively, and adapts messaging style and detail to the situation and audience; excels in phone communication.
• Emotional Intelligence – Recognizes and responds appropriately to the emotions of self and others, demonstrating empathy and awareness.
• Managing Change – Supports innovation and organizational change, helping self and others adapt successfully.
• Diagnostic Information Gathering – Identifies and seeks out relevant information using thoughtful questioning to clarify situations and resolve issues.
• Excellence – Completes all tasks and projects with strong attention to detail and adherence to timelines.
• Team – Communicates regularly and works collaboratively with managers, coworkers, and corporate personnel.
• Accountability – Takes ownership of responsibilities and proactively addresses challenges with appropriate solutions.
• Integrity – Maintains confidentiality, avoids conflicts of interest, and acts ethically at all times.
• Respect – Communicates courteously, listens actively, and maintains professionalism in all interactions.
• High School Diploma or GED
• At least one-year property management or related experience.
• 2+ years of customer service experience
• 1+ years of answering busy phone lines
• Must have a driver's license and reliable transportation.
• Must be able to pass background and drug screening.

Nice To Haves

• Bilingual in Spanish preferred

Responsibilities

• Manage high-volume inbound and outbound calls, emails, and online inquiries related to RV reservations.
• Process, modify, and confirm reservations accurately and efficiently using the reservation system and CRM.
• Provide clear, friendly, and timely communication to callers regarding availability, rates, policies, and park amenities.
• Maximize occupancy through effective reservation management.
• Maintain accurate records, reservation details, and notes within the system.
• Handle questions, concerns, and issues professionally, escalating to management as needed.
• Build positive relationships with callers, residents, vendors, and team members.
• Support community administrative tasks, including basic data entry, reporting, filing, and coordination with onsite teams.
• Communicate daily with management regarding occupancy, caller and resident feedback, operational concerns, and recommendations for improvement.
• Support operational efficiency by coordinating with maintenance and onsite team members as needed.
• Assist with park presentation and cleanliness as needed, including picking up trash, debris, and helping maintain common areas.
• Maintain a clean, organized, and safe work environment.
• Ensure all interactions and processes comply with company policies, Fair Housing regulations, and applicable local, state, and federal laws.

Benefits

• Employee referral program
• Paid Time Off
• Paid Sick Leave
• 401(k) with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED