Assistant Property Manager

Housing Authority of the Birmingham District•Birmingham, AL

5d•Onsite

About The Position

The primary purpose of this position is to provide support to a Property Manager by performing a variety of tasks pertaining to the day-to-day business of assigned properties. The incumbent receives applications, verifies information, determines initial eligibility and continued eligibility, notifies applicants of the decision rendered, and assists with providing additional services to public housing residents. All activities must support the Housing Authority of the Birmingham District’s (“HABD” or “Agency”) mission, strategic goals, and objectives.

Requirements

High School Diploma or GED and a minimum of three (3) years of experience providing administrative support to property management or a similar field.
Strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook).
Ability to learn other computer software programs as required by assigned tasks.
Knowledge of HUD, federal, state, and local laws and regulations, as well as HABD policies and procedures related to the position.
Knowledge of the regulations affecting HABD’s housing programs and demonstrated ability to understand the terms, conditions, and content of HABD’s standard operating procedures for property management.
Knowledge of the needs and attitudes of the physically, socially, and economically disadvantaged, including the elderly population.
Ability to acquire the knowledge of HUD and Housing HABD housekeeping standards and housekeeping inspection procedures
Ability to maintain moderately complex records and to prepare clear and concise reports.
Proficient basic mathematical and statistical skills and ability to understand and interpret data, charts, and graphs.
Ability to prioritize tasks and work in a fast-paced environment.
Ability to maintain tact and professionalism in difficult situations.
Ability to understand, respond, follow and provide instructions in oral form.
Ability to establish and maintain effective working relationships with employees, officials, suppliers, and the general public.
Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, clients, HUD, and local, state, and federal officials.
Ability to communicate with people from a broad range of socio-economic backgrounds.

Nice To Haves

Bachelor’s Degree preferred.
An equivalent combination of education and experience may be considered.
Some positions may require possession of a valid driver’s license and the ability to be insurable under HABD’s automobile insurance plan at the standard rate.

Responsibilities

Determines applicant initial and continued eligibility in accordance with the Public Housing Admissions and Continued Occupancy Policy (ACOP) and regulatory requirements.
Conducts interviews as needed for initial eligibility and continued occupancy.
Performs accurate and supported rent calculations at initial lease up and at annual and interim certifications and enters information into HABD’s system of record.
Performs or supervises coordination of application documentation, including, but not limited to, conducting criminal background and credit reviews and verifying income.
Prepares and sends written requests for income verification and verifies income from third party via mail and fax, or telephone.
Notifies applicants in writing of eligibility determination in accordance with HUD regulations, IRS and PHA policy.
Provides customer service when issues are escalated and cannot be resolved by Client Support Specialists or other staff.
Assists Property Manager by researching and obtaining necessary documentation or data when requested; completes special projects related to housing management activities as needed.
Shows vacant units to applicants and provides applicants with information about the apartment, community, amenities, and other information.
Performs or coordinates move-in, move-out, annual, housekeeping, and follow-up inspections and handles minor complaints.
Generates, reviews, and sends a variety of reports; drafts correspondence as needed; proofreads documents to ensure consistency in formatting and proper grammatical usage; maintains all files for assigned site.
Prepares letters, office forms, records, correspondences, and memos.
Informs clients of specific problems observed and provides instruction for corrective action.
Compiles and maintains records of initial findings, action taken, and progress reports.
May participate in quarterly extermination inspections.
Supports the Property Manager in their assigned duties.
Assists with administrative duties as required.
Performs other related duties as assigned.