Assistant Property Manager

Brookfield Properties•Alexandria, VA

10d•Onsite

About The Position

Assists the Property Manager with the general administration of the property and performs related management functions with the daily operations of an apartment community. Cross trained on Property Manager functions and acts in that capacity in the Manager’s absence. Assists with responsibility of maintaining the physical asset and the performance of the property, to achieve the highest possible net operating income. Monitors regulatory compliance and company policies and procedures related to property management. Supports and ensures timely input, proper use and full utilization of on-site PC-based property management software systems including assistance in training of new associates and ongoing training of existing property staff. Assists in the management of efficient operation of the property consistent with Loss Prevention and Corporate Office policies and procedures, even during understaffed periods. Responds to emergency situations, contacting appropriate agencies or Regional Managers as necessary. May prepare purchase orders, code and process vendor invoices for payment, send documentation to Corporate Office and follow up on vendor payment inquiries. Maintains a working knowledge of all maintenance programs to ensure the proper and efficient operation of systems, preventive maintenance programs, housekeeping functions, and responses to resident maintenance requests. Prepares service orders when residents call and distributes to appropriate associates for completion. Follows up on forwarded maintenance requests and makes sure that all residents are notified if there must be a delay. Ensures completion of resident service requests. Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Meets with prospective residents, identifies their housing needs, interviews them to determine eligibility based on established criteria, shows vacant and model suites and property amenities based on established techniques specified by the company. Quotes established rental rates and promotions. Makes follow-up calls, sends follow-up literature and pursues rental status. Collects funds related to applications, security deposits and rentals. Conducts move-in and move-out inspections of apartments to determine applicable charges for damages. Conducts inspections to determine market readiness and implements high quality standards of cleanliness and aesthetic appearance. May perform interim unit inspections. Collects rent from residents, verifies amount paid, accounts for discrepancies, deposit rent checks, sends verifying information to Corporate Office and follows up on any delinquent rents, initiating eviction procedures as necessary.

Requirements

High School Diploma/GED
1-2 years of required experience in Leasing, Bookkeeping, or Operations
Fair housing laws knowledge
Property management knowledge
Microsoft Office proficiency

Nice To Haves

Associate Degree in Property Management or Accounting/Bookkeeping
Valid driver’s license
Affordable housing programs knowledge
Yardi proficiency
Customer service skills
Ability to follow through
Personal accountability

Responsibilities

Assist the Property Manager with general administration and daily operations of an apartment community.
Act as Property Manager in their absence, performing cross-trained functions.
Maintain the physical asset and performance of the property to achieve maximum net operating income.
Monitor regulatory compliance and company policies and procedures.
Support and ensure proper use of property management software systems, including training.
Manage efficient property operations, even during understaffed periods.
Respond to emergency situations and contact appropriate agencies or managers.
Prepare purchase orders, code and process vendor invoices, and follow up on payments.
Maintain knowledge of maintenance programs and ensure efficient operation of systems.
Prepare and distribute service orders for resident maintenance requests and follow up on completion.
Maintain knowledge of leasing policies and procedures for leasing and lease renewal.
Meet with prospective residents, determine eligibility, show suites and amenities, and quote rental rates.
Conduct follow-up activities with prospective residents.
Collect funds related to applications, security deposits, and rentals.
Conduct move-in and move-out inspections to determine charges for damages.
Conduct inspections to ensure market readiness, cleanliness, and aesthetic appearance.
Collect rent, verify payments, account for discrepancies, and deposit rent checks.
Follow up on delinquent rents and initiate eviction procedures as necessary.