Assistant Property Manager - Lawrence Lofts & Madison Crossing

B-T Washington•Seattle, WA

1d•Onsite

About The Position

As an Assistant Property Manager at Lawrence Lofts & Madison Crossing, you will be responsible for assisting the Property Manager with the professional day-to-day management of the property. The Assistant Manager is a highly organized, self-starter, creative, high-energy person with exceptional customer service, leasing management and business management skills.

Requirements

Minimum 2 years experience in property management or related field.
Eye for detail and high organization skills.
2 years customer service experience required.
Strong interpersonal communication skills and emotional intelligence.
Computer literate; proficient with productivity software including MS Office, Office 365 and Google Docs.
Ability to manage time efficiently and prioritize workload to meet deadlines.
Must be detail oriented with strong organizational skills.
Show accountability for all work and actions.

Nice To Haves

4 year college degree preferred.
ARM designation desired.
Experience with Entrata desired; ability to learn quickly required.

Responsibilities

Perform leasing duties as needed.
Audit and review resident files, and standard market rate applications.
Assist in preparing and adhering to the marketing and leasing plan.
Have an up-to-date and comprehensive understanding of market trends, comparable properties and the target demographic.
Collaborate with property manager to assess changes in the rental market through analysis of traffic and historical records.
Anticipate upcoming occupancy changes and maintain a leasing plan in order to prevent vacancy loss.
Have a clear understanding of brand execution through all interactions and experiences to ensure brand integrity.
Maintain Fair Housing guidelines while being culturally aware and be able to work with diverse groups of people and interests.
Provide superior customer service at all times and continually review and improve customer service strategies.
Respond to incoming resident issues and manage responses on the resident portal.
Arrange and facilitate resident events, happy hours, programs, etc.
Organize, manage, and implement rental agreement renewal program.
Maintain regular, effective communication with residents.
Assist with completing and distributing legal notifications to residents, receivables, payables, and delinquency.
Review and adhere to the budget.
Complete all necessary reporting including, but not limited to, leasing traffic reports, market surveys, and social media analytics in a timely manner.
Review and send weekly leasing reports to Property Manager.
Assist Property Manager to prioritize, schedule and monitor daily activities, service requests, inspections, make-ready priorities and construction/improvement projects.
Perform daily property walk through to identify maintenance issues and prepare for preventative maintenance.
Respond quickly and appropriately to emergencies, including being on the non-primary after-hours emergency contact list.
Organize and maintain systems of documentation and ensure paperwork is complete, accurate, and submitted in a timely manner.
Maintain and run renter’s insurance tracking program, parking and storage log, bike room audits, file audits, etc.
Work independently without direction, complete follow through on all assignments, and identify projects in areas needing improvement.
Maintain a clean, organized work area.
Must communicate professionally, concisely, and accurately in person and in writing.