Assistant Property Manager

Waterford Real Estate Management•Hamilton Township, NJ

51d•Onsite

About The Position

Waterford is seeking an experienced Assistant Community Manager to support leasing and administrative functions at a value-add Class B portfolio of 630 units spread across (3) assets in driving distance of each other in Hamilton, NJ.

Requirements

Bilingual, Spanish required
Exceptional oral and written communication skills with internal and external partners and with residents
Demonstrates professional leadership skills through effective work habits, attitude, inter-personal skills, initiative, and follow-through.
Manage projects independently or through a team.
Ability to motivate, inspire, and lead an on-site team.
Demonstrates ability to work effectively under pressure with multiple and changing priorities and deadlines as evidenced by use of tact, maturity, interpersonal effectiveness, good judgement, and discretion.
Customer service orientation.
Strong attention to detail.
Demonstrates organization and time management skills.
Ability to influence others.
Strong negotiation skills.
Strong marketing strategies to include knowledge of internet and social media.
Demonstrated experience in leadership and building teams.
Ability to work weekend hours and holiday hours
Valid driver’s license required.
High school diploma or GED required.
Position requires at least two years of on-site apartment management experience
One year experience as Assistant Community Manager
Thorough knowledge of applicable federal, state and local law related to apartment leasing required.
Thorough knowledge of Fair Housing laws required.

Nice To Haves

College degree in a related field is preferred.
Equivalent combination of education and experience will be considered.
Certified Apartment Manager, CAM, Accredited Apartment Manager, ARM is preferred.
Property management software experience, i.e. Rent Manager preferred.
Experience with internet marketing tools preferred.

Responsibilities

Assist the Community Manager with the coordination of day-to-day activities of the community in accordance with company policy and procedures
Responsibility for weekly/monthly reports to include preparing daily bank deposits, collecting, recording, and depositing rental payments, application fees and security deposits
Participate in marketing and leasing functions related to all market rate & affordable housing programs and applications, including lease ups, re-marketing assessments and interviewing applicants (if applicable).
Responsible for conversion of telephone and walk-in guests to leases, show apartments, follow-up with guests and phone traffic, conduct periodic market surveys
Obtain lease information, generate lease packets and complete lease applications; conduct required credit and reference checks
Maintain active regulatory compliance and management coordination with site staff including preparation for audits, inspections, and other reviews, both external and internal.
Responsible for ensuring efficient resident relations, including processing of additional occupants, transfer processing, renewals, problem solving, deescalating upset residents, in addition to assisting with resident problems and complaints concerning rent payments, service requests, etc.
Assist in maintaining office clerical, filing and record keeping systems
Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos)
Perform move-in inspections with new residents
Perform court filings for nonpayment cases; maintain legal records/files as required
Update required reports concerning move-out notices. Assist in processing deposit accounting at time of move-out within the required timeframe as dictated by law.
Accept service requests from residents and route to maintenance personnel for prompt handling
Assist with resident communication, e-blasts concerning emergency maintenance, preparation of newsletters, promotion flyers and planning of community activities.
Manage a renewal retention program that includes preparation of lease renewal offers, handle negotiations and execution of lease documents.
Uses company timekeeping software to document time and attendance, approving timecard for each pay cycle.
Performs other duties as assigned.
Assist with training, supervising assigned staff’s day-to-day operations, coaching, setting expectations, and holding assigned staff accountable. Recommend appropriate disciplinary actions and assist in assigned staff write-ups as needed.