Assistant Property Manager

Inlivian • Charlotte, NC

12d • Hybrid

About The Position

INLIVIAN is seeking an Assistant Property Manager to help oversee daily operations, support residents, and ensure our communities remain safe, compliant, and thriving. This role is perfect for someone who enjoys balancing people, property, and performance, and is ready to step into leadership when needed. The Assistant Property Manager is responsible for assisting in managerial and administrative work involving the management and operation of Housing INLIVIAN affordable properties and non-residential properties.

Requirements

• Strong organizational and multitasking skills
• Customer-focused mindset with the ability to handle sensitive situations
• Experience in property management, housing programs, or administrative roles
• Knowledge of leasing, rent collection, and compliance processes (preferred)
• Ability to communicate effectively with diverse populations
• High School Diploma or GED required.
• One (1) year clerical or property management experience, or an equivalent combination of education, training, and experience.
• Ability to accurately and completely document in writing appropriate events and activities.
• Ability to read and comprehend relatively complex material.
• Ability to establish and maintain effective working relationships with co-workers, and persons outside the INLIVIAN.
• Ability to communicate on the level of the listener, recognizing when information has been misunderstood, and the ability to rectify any misunderstanding as needed when explaining INLIVIAN policies and procedures.
• Ability to interview and counsel residents and deal effectively with situations that require tact and diplomacy, yet firmness.
• Capable of managing competing demands and meeting productivity standards while handling frequent change, delays, and unexpected events.
• Ability to prepare clear and concise narrative and statistical reports.
• Ability to operate appropriate INLIVIAN computer equipment and software packages.
• Ability to communicate clearly, concisely, orally and in writing.
• Must work with the highest degree of confidentiality.

Nice To Haves

• Associate's degree in Social Work, Public Administration, Business Administration or closely related field from an accredited college or university desired.
• Accredited Residential Manager
• Enterprise Income Verification System (EIV)
• Fair Housing Tax Credit (NCP, C3P or equivalent) if applicable w HCV Rent Calculation

Responsibilities

• Manage rent collections, accounts receivable, and delinquency follow-ups
• Assist with leasing activities—from showing units to processing applications
• Coordinate maintenance requests and ensure timely resolution
• Conduct move-ins, move-outs, and inspections
• Maintain accurate resident files and ensure HUD compliance
• Support resident relations and community engagement initiatives
• Step in to lead operations in the Property Manager’s absence
• Reviews and monitors Tenant Account Receivable (TAR) report and carries out the accounts receivable/rent review and collection process in a timely manner.
• Accepts rental payments and processes in accordance with INLIVIAN procedures.
• Follows up on delinquencies by arranging late payment agreements, collecting rent in person, scheduling grievance hearings, or initiating the eviction process as appropriate.
• Processes all accounts receivable billing (rents, work order charges, misc. charges, lock out charges, etc.).
• Meets with prospective residents, identifies their housing needs, and interviews them to determine eligibility based on established criteria.
• Checks all applicants through Enterprise Income Verification System (EIV).
• Shows vacant units to prospective residents, assists in processing applications, quotes prices, describes features, discusses terms of lease, and communicates property and community amenities and available neighborhood services.
• Maintains quality control on resident records and files to ensure consistency and compliance with regulations and program requirements.
• Processes move-outs in accordance with INLIVIAN policies and procedures, including conducting move-out inspections and exit interviews, prorating of rent, calculating applicable charges, recommending retention or return of security deposit if applicable, and tracking and closing resident files.
• Coordinates the proper disposition of all paperwork relating to renting or vacating housing units in accordance with established procedures.
• Coordinates preventative maintenance program by identifying repairs and upgrades needed, assessing damages, reporting maintenance repairs and upgrades needed to maintenance personnel, and performing weekly walk-by inspections of building and grounds to identify and resolve unsafe or unsatisfactory conditions requiring maintenance.
• Receives calls from residents and/or property manager requesting maintenance services and determines whether the nature of the work orders are of an urgent, emergency, or a routine nature.
• Prioritizes by categories, enters data into computerized system, and routes to appropriate maintenance personnel
• Maintains a complete and accurate daily log tracking work orders generated, closed, and in progress, and updates status of all pending work orders.
• Maintain complete and accurate work order files for each unit.
• Conducts annual customer service and follow-up housekeeping inspections.
• Performs move-in inspections.
• Assists in developing and implementing plans for advertising to increase the number of applicants on the waiting list and to attract a greater number of eligible and desirable tenants.
• Assists in writing advertisements if needed, obtaining prices, and placing advertisements in the appropriate publications for best exposure for the community.
• Acts as liaison with resident associations, assesses residents' concerns, assists in informing residents of policy changes, and may assist in development of resident activities, making suggestions for improved participation in resident activities and implementation of resident incentive programs.
• Refers residents to the client services department when indicated and cooperates with service providers.
• Recruits and works with groups and agencies capable of rendering pertinent assistance to residents.
• Works closely with other INLIVIAN departments in coordination of efforts to ensure that residents receive available services.
• Monitors resident compliance with lease provisions, reports instances of resident fraud and abuse to deter and/or prevent same, investigates and documents violations, advises Property Manager as appropriate, and communicates required remedies to residents.
• Coordinates vacancy preparation and maintenance projects and ensuring Uniform Physical Conditions Standards (UPCS) inspections and necessary repairs are completed.
• Completes initial re-certification process as needed.
• Acts as Property Manager in his/her absence.
• Generates required reports in an accurate and timely manner, providing support documentation as appropriate.
• Attends the monthly Quality Circle meeting if the Property Manager is unavailable.
• Reviews and keeps updated on all applicable rules and regulations concerning housing programs, as well as applicable local, state, and federal laws, regulations, codes, and INLIVIAN rules, regulations, and administrative plan.
• Accountable for consistent adherence to strong INLIVIAN standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of INLIVIAN materials, supplies, resources, and other assets.
• Performs other duties as assigned.

Benefits

• Opportunity to earn industry certifications (ARM, EIV, Fair Housing, Tax Credit)
• Hands-on experience in affordable housing management
• Career growth into Property Management leadership roles
• A mission-driven organization focused on community impact

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED