Assistant Property Manager

Boulder Housing Partners • Boulder, CO

4h • $52,000 - $60,320 • Onsite

About The Position

Under general supervision, the Assistant Property Manager provides support to the property managers for project-based voucher (PBV), section 8 project based, affordable, tax credit, and market rate housing in the City of Boulder. Functions include monitoring age receivables, completing financial reports, marketing planning, monitoring activities related to occupancy, processing and monitoring renewal and recertification paperwork, showing apartments, completing compliance reports, filling in for property manager as needed, and performing property management related duties as required. This position supports properties with a higher concentration of project-based vouchers (PBV), which requires a stronger working knowledge of voucher programs and compliance. Property assignments may shift based on portfolio needs. Interpersonal Skills – Commits to finding ways to work with a wide array of people and finds ways to adjust to working in different situations and with people who have different styles. Peer Relationships – Can quickly find common ground and solve problems for the good of all, can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative, easily gains trust and support of peers, encourages collaboration, can be candid with peers. Dealing with Ambiguity – can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn’t upset when things are up in the air, doesn’t have to finish things before moving on, can comfortably handle risk and uncertainty. Self-Knowledge – is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits. Customer Service – Provides exemplary customer service to applicants, residents, community partners, and co-workers.

Requirements

• High school diploma or equivalent.
• At least two years’ experience in the property management field or similar.
• Strong organizational experience.
• Experience with data entry and database management.
• Ability to accurately verify multiple sources of information and make assessments.
• Demonstrated ability to communicate with internal and external customers.
• Proven composure in difficult situations.
• Ability to manage and resolve conflict effectively.
• Attention to detail.
• Ability to work with diverse populations.
• Interest, desire, ability and commitment to provide excellent customer service in person and over the telephone.
• Ability to work independently, take initiative, handle multiple tasks simultaneously, and to assume responsibility for completion of complex workload without close supervision.
• Acceptable background information, including criminal history.
• Valid Colorado driver's license and acceptable motor vehicle record.

Nice To Haves

• Experience with housing software, particularly Yardi.
• Affordable housing and tax credit experience highly preferred.
• Customer Service experience.
• Bilingual Spanish/English.

Responsibilities

• Assist with property management financial processes, including monitoring and posting monthly rents, monitoring resident ledgers, monitoring and managing age receivables, processing demands and ensuring rent collection policies are followed, performing month-end review and reporting, and reviewing, monitoring, and managing GPRI reports.
• Assist with processing all paperwork and mailings related to recertifications and renewals, including maintaining and creating filing and logging systems, processing recertification and sending notifications, mailing letters and packets and tracking return of documents, reviewing forms for accuracy and completeness, researching and obtaining missing information, organizing paperwork, tracking traffic, entering data into Yardi software system, and maintaining organized resident files.
• Assist with lease-up of vacant units, including responding to inquiries, processing and maintaining waitlists, managing marketing plans, processing applications, conducting landlord references and background checks, checking files for eligibility criteria, showing available units, and conducting pre-leasing inspections.
• Assist with move outs, including inspecting and walking units, assessing charges with maintenance, assessing and completing move-out disposition, and processing move-out files.
• Assist property managers by holding office hours on-site as needed, posting notices at sites, filing, and interpreting for Spanish-speaking clients.
• Assist property managers with resident issues, including monitoring rent collections and late payment reports, initiating and following up on resident payback agreements, assisting with resident issues, requests and communications, and working knowledge of Reasonable Accommodation situations under Section 504.
• Assist with all other paperwork issues, including filing and reporting requirements for various funders and program administrators.
• Performs related duties as assigned to support departmental and organizational needs.
• Demonstrates professionalism, integrity, and excellent customer service.
• Supports BHP’s mission, values, and safety standards.

Benefits

• Medical, dental, vision health plans.
• Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.
• Paid life insurance.
• Employee wellness program.
• Long term disability
• 13 paid holidays per year plus vacation and sick leave.
• Excellent work-life programs, such as flexible schedules, training opportunities, and more.
• Select Summer Fridays off (if applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED