Assistant Property Manager - 20 Month Contract

QuadReal Property Group • Vancouver, BC

2d • Onsite

About The Position

We are seeking a detail-oriented and tenant-focused Assistant Property Manager to support the daily operations of our commercial office portfolio in Vancouver, BC. Reporting to the Property Manager and General Manager, the Assistant Property Manager plays a key role in ensuring the efficient day-to-day management of the buildings, maintaining high standards of tenant service, and supporting financial and administrative functions across the portfolio. This role is well-suited to someone with experience in commercial property management, strong organizational skills, and the ability to manage competing priorities in a fast-paced, multi-tenant environment.

Requirements

• Bachelor's degree in business, real estate, or a related field; equivalent combination of education and experience will be considered.
• Minimum 1–3 years of experience in commercial property management; office asset experience preferred.
• Proficiency in Yardi Voyager for invoice processing, tenant billing, and reporting.
• Strong commercial lease administration experience, including reading and interpreting lease agreements, LRCs, and lease-related payment obligations.
• Solid understanding of accounts payable and receivable, budget coding, and monthly financial reporting.
• Strong communication and interpersonal skills, with the ability to manage relationships across tenants, contractors, and internal stakeholders in a professional manner.
• Highly organized with the ability to manage competing priorities across a multi-tenant portfolio.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.

Nice To Haves

• Familiarity with work order and tenant request platforms such as QuadReal Connect is an asset.
• Experience with contract tendering and vendor management is an asset.

Responsibilities

• Provide support to the General Manager and Property Manager in the day-to-day activities for buildings in the portfolio and assist in completing annual budgeted projects within budgeted amounts.
• Supervise contractor performance and contractual obligations for major service and capital contracts, escalating deficiencies as required.
• Analysis of financial statements for preparation and posting of monthly reports
• Assist with annual budget process for buildings within the portfolio.
• Liaise with tenants for escalated collection of accounts receivable matters and reconcile accounts.
• Administer lease related payments (i.e. tenant allowances, etc.).
• Processing of Capital invoices, back up (ie. cost control)
• Process invoices including matching, coding invoices to comply with budget schedules and compiling and verifying batches submitted to Regional Accounting.
• Administrative functions relating to property management and analysis of leases.
• Tender and administer operational service contracts (landscaping, HVAC, elevator, cleaning, security, life safety, etc.), ensuring vendor compliance with QuadReal insurance requirements and performance standards.
• Maintain and update contract schedule and various database software
• Monitor and follow up on QuadReal Connect/Tenant maintenance requests to ensure overall service delivery is consistent with QuadReal standards
• Maintenance and updating of tenant information, for timely collection and recording of tenant insurance certificates.
• Maintain tenant manuals and assist with coordination of tenant appreciation function for the buildings in the portfolio.
• Administer periodic tenant satisfaction surveys; analyze results for trends and service gaps, follow up with tenants on concerns raised, and report findings to the Property Manager with recommended action items.
• Prepare, issue, and distribute correspondence to tenants, including construction notices, service disruption bulletins, and general building communications.
• Oversee rent collection, cheque posting, and application of payments to tenant accounts.
• Review and verify monthly recurring billings for accuracy prior to submission.
• Prepare Rental Letters.
• Liaise with tenants and follow-up communication for dealing with tenant matters.
• Monitor and track vacant unit utility accounts.
• Process all cheques, invoices and related reports and systems within Yardi as assigned.
• Read and understand leases to ensure accurate information is received and maintained.
• Read and review Lease Review Checklists and reports (LRC’S)
• Maintain and update security deposit reports.
• Maintain and update tenant information, including phone numbers, contact names and emergency contact information as changes occur
• Complete understanding and adherence to the Environmental Policy, the Code of Conduct and other policies and procedures relevant to the position as prescribed from time to time
• Support building operations oversight, including monitoring life safety systems, elevators, escalators, mechanical and electrical systems, and coordinating inspections and remediation work with qualified service providers.
• Manage visitor access and security protocols, including NDA administration and coordination with building security for sensitive tenant requirements.
• Support QuadReal’s sustainability and ESG objectives through monitoring of utility accounts, coordinating energy and environmental initiatives, and maintaining compliance with applicable environmental regulations.
• Coordinate parking operations, including rate change notices, tenant and visitor parking allocation, and resolution of parking-related tenant inquiries.
• Other duties as directed by the Property Manager.

Benefits

• We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community.
• Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
• QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level