Assistant Property Manager

Morgan Properties•Schenectady, NY

17d•Onsite

About The Position

We are seeking a reliable and ambitious Assistant Property Manager to join our team at Hillcrest Apartments. If you bring passion for property management, a commitment to respectful resident interactions, and operate with integrity in everything you do, this role is perfect for you. As an Assistant Property Manager, you will play a vital role in the smooth operation of the property under the guidance of the Property Manager. You will assist with leasing, collections, resident services, and maintenance oversight while upholding high standards and delivering a positive, respectful experience for both residents and team members.

Requirements

Two to three years of related experience and/or training.
Prior experience in property management or managerial experience in a sales/customer service role.
Valid driver’s license, good driving record, and auto insurance may be required for traveling between properties.
Strong interpersonal and communication skills, with the ability to interact respectfully and effectively with residents and team members.
Strong analytical and problem-solving skills with a commitment to doing the right thing.
Detail-oriented with the ability to maintain accurate records and manage multiple responsibilities in a fast-paced environment.

Responsibilities

Address delinquent accounts and initiate the eviction process, filing necessary documents and attending court hearings if required, always maintaining professionalism and respect.
Assist in following up on delinquencies and ensure timely collection of payments.
Handle all activities related to apartment rentals, move-ins, resident insurance, and lease renewals as needed.
Assist in scheduling appointments for potential prospects and residents.
Maintain accurate resident records, including account setup (names, lease dates, charges, and credits), ensuring integrity in all documentation.
Process security deposit refunds and support positive resident relations rooted in responsiveness and respect.
Record all resident correspondence and assist in validating rental eligibility.
Promote resident retention programs and address resident concerns promptly with empathy and a solution-oriented mindset.
Provide support in the absence of the Property Manager and assist in managerial duties as directed.
Assist with creating monthly reports covering renewals, rents, leasing, resident retention, and maintenance.
Provide training and coaching to office staff as directed by the Property Manager, contributing to a collaborative and respectful team culture.
Attend staff meetings and take minutes when necessary.
Assist in collection and processing of all payments and purchase orders with accuracy and accountability.
Assist in any requested work to be done on the property and ensure completion.
Build and maintain relationships with vendors, ensuring proper invoicing and handling vendor statements with professionalism and integrity.
Oversee lease and renewal processes, ensuring accuracy and compliance with policies.
Maintain renewal records and assist with marketing and follow-up for leasing.
Adhere to federal and state Fair Housing Laws, as well as company policies, ensuring legal and ethical compliance in all interactions and decisions.