Assistant General Manager
About The Position
We’re hiring an Assistant Property Manager at Pilots Pointe Apartments — someone who understands that successful communities aren't built by one person. They're built by strong teams, consistent execution, and leaders who know how to balance people, operations, and performance. This role sits at the intersection of Property Operations, Resident Experience, Financial Performance, Team Support, and Leasing & Retention. You'll work closely with the Property Manager to help ensure the community operates efficiently, residents feel supported, and property goals are achieved. Some days you'll be reviewing resident accounts and assisting with collections. Other days you'll be supporting leasing efforts, solving resident concerns, or helping keep the operation moving forward. No two days look exactly the same.
Requirements
- Previous property management experience preferred
- Assistant Property Manager experience strongly preferred
- Experience with Entrata or similar property management software is a plus
- Strong customer service and communication skills
- Ability to maintain confidentiality and professionalism
- Strong organizational and time management skills
- Detail-oriented with strong follow-through
- Comfortable working in a fast-paced environment
- Financial, leasing, and resident relations experience preferred
Nice To Haves
- Enjoys both the operational and customer-facing side of property management
- Can balance multiple priorities without losing attention to detail
- Takes ownership of problems and works toward solutions
- Understands that resident experience and financial performance go hand-in-hand
- Communicates professionally and confidently
- Wants to continue growing their property management career
- Thrives in a fast-paced environment where priorities can shift quickly
Responsibilities
- Supporting the daily operations of the community
- Assisting with resident relations and customer service concerns
- Reviewing resident accounts and supporting collections efforts
- Processing applications, renewals, move-ins, and move-outs
- Maintaining accurate resident files and property records
- Supporting occupancy and retention goals
- Assisting with leasing activities and prospect follow-up as needed
- Preparing reports and supporting property financial performance
- Partnering with the Property Manager to ensure compliance with company policies and procedures
- Helping create a positive experience for residents and prospects alike
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
