Assistant General Manager

Schweiger Dermatology Group • NY - Park Avenue Main, NY

10d • $70,000 - $77,000 • Onsite

About The Position

The Assistant General Manager oversees its respective office, teams, and processes that are essential to our success. An AGM will help build a team of capable and competent employees that can enhance and optimize operational performance of their office.

Requirements

• 3 years of experience
• Working knowledge of HIPAA & OSHA compliance
• Knowledge and Proactive Critical Thinking – Initiates to have advanced level knowledge of General and Cosmetic Dermatology as well as all company systems and tools such as Mod Med, Klara, Flexscan, and inter-office communication tools (Teams, Outlook) to achieve high level day to day operational results
• Leadership and Growth Oriented – Experienced and processes orientated high growth leader with track record for finding innovative ways to grow revenue and increase margins
• Strategic and Efficient Planning – Prepares for what is ahead with a focus on data, details, and analysis. Able to execute efficiently and thoughtful with minimal wasted/prolonged timing
• Honesty/integrity/culture inspiring – Earns trust with staff, providers and patients and maintains confidence. Deliver message with a kind, empathic, firm but direct and honest way
• Talent Appreciation – Inspires, motivates, coaches, and develops others. Listens well and continuously learns and seeks advice and feedback from others. A team builder, leader and manager – creates a culture of positivity
• Effective Communicator – Communicates passionately, effectively, and persuasively across a diverse set of stakeholders. Able to create processes and structures to facilitate effective communication both internally and externally. Demonstrates an ability to manage conflict, build consensus, and facilitate problem-solving
• Organized Planning and Results Oriented – Relentlessly pursues ongoing improvement and results. Flexible, with a strong work ethic and an entrepreneurial spirit to accommodate high level of responsibility and multiple priorities. Creates a culture of mutual accountability. Plans, organizes, schedules and budgets in an efficient, productive manger. Focuses on key priorities
• Working knowledge of HIPAA & OSHA compliance

Nice To Haves

• Goal is a net promoter score above 82 or office specific goal
• NPS results are reviewed daily and responded to as needed for promoter and detractor scores
• NPS themes per office and provider team are reviewed and action plans put in place as needed to address areas of opportunity
• All patient messages resolved within 24hrs and patient updated daily until resolved
• 15 4/5 Star external reviews (Yelp/Google)
• Minimal provider and staff complaints
• Office should be able to run autonomously daily with majority of problems resolved independently
• All biopsies or labs from over two weeks ago closed out and acted upon
• Collection reconciled and deposits managed per SOP
• Understand MA and PC role sufficient to fill in as needed
• Regular communication with provider and involvement in office decision to ensure team alignment
• Ensure that all office appointments for 2 days ahead are checked for accuracy and corrected if inaccurately scheduled
• Assist in staff scheduling management and provider scheduling data entry for payroll
• Assist in staff recruitment and interviews
• If needed, assist as AGM at an office in the geographical region
• For an office that has MOHs – MOHs cases are done in house through provider-provider referrals unless the MOHs surgeon or patient have requested otherwise, CLIA certification and lab directorship is up to date and maintained. Mohs staff is properly credentialed and trained. Post care concerned for MOHs are set up to go directly to the surgeon

Responsibilities

• Develop A-Team that delivers A-Level Operational Outcomes and Processes
• Perform as a stable operations leader – displays strong leadership that achieve KPIs and measurable goals such as financial collections, no show rates, provider utilization, etc.
• Optimization of operational processes to deliver on goals – staffing percentages and budget adherence
• Effective and collaborative management – able to effectively collaborate with other company departments/teams to achieve successful results
• Independently drive key change and transformation initiatives aligned with organizational strategic goals
• Heavy focus on auditing SOPs and accountability of SOP compliance at all respective office levels, as well as supporting providers while coaching and developing staff to ensure all are A players
• Hold team accountable for C.A.R.E Core Habits
• Build a capable and competent Office Team while working closely with Operations Departments, HR, Billing, Accounting, IT, Marketing, PSC, respective providers, and fellow offices.
• Develop the office team in a cost-effective manner.
• Build a knowledge base across all disciplines
• Provide a strong culture of continued education and training for all staff members.
• Assist in managing, developing and coaching PCs and MAs
• Strong focus on full accountability of office SOP compliance through consistent auditing and follow through at office level
• Achieve monthly office goals set forth by the GM Report and KPIs.
• Track to financial goals and patient satisfaction goals, including but not exclusively: no show rates, financial balance collection, inventory tracking, auditing check in and check out procedures, patient satisfaction, follow up rates, etc.
• Ensure Staffing, Medical Supplies and Office Supplies are meeting or below plan
• Promote a culture of positivity and help build a company that has long-term sustainability.
• Obtain high levels of patient satisfaction.
• Achieve smooth running office level operations and site level autonomy.
• Minimal provider and staff complaints
• Office should be able to run autonomously daily with majority of problems resolved independently
• Create a positive and respectful office environment
• All biopsies or labs from over two weeks ago closed out and acted upon
• Collection reconciled and deposits managed per SOP
• Understand MA and PC role sufficient to fill in as needed
• Regular communication with provider and involvement in office decision to ensure team alignment
• Ensure that all office appointments for 2 days ahead are checked for accuracy and corrected if inaccurately scheduled
• Assist in staff scheduling management and provider scheduling data entry for payroll
• Assist in staff recruitment and interviews
• If needed, assist as AGM at an office in the geographical region
• For an office that has MOHs – MOHs cases are done in house through provider-provider referrals unless the MOHs surgeon or patient have requested otherwise, CLIA certification and lab directorship is up to date and maintained. Mohs staff is properly credentialed and trained. Post care concerned for MOHs are set up to go directly to the surgeon
• Other duties as assigned by supervisor on an as needed basis.

Benefits

• Medical (Virtual Care included)
• HSA/FSA
• Dental
• Vision
• 401K
• Company Sponsored Short Term Disability (Only applicable for non-California employee)
• Pre-tax savings available for public transit commuters
• Your birthday is an additional personal holiday
• Employee discounts on Schweiger skin care products & cosmetic services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed