Assistant Property Manager - Roswell, GA

Pegasus Residential•Alpharetta, GA

5d•Onsite

About The Position

We are seeking a dedicated and experienced Assistant Property Manager to join our team. This role is crucial in managing resident accounts, ensuring financial accuracy, and supporting the overall operational and financial goals of the property. The ideal candidate will have a strong background in multifamily property management, particularly in resident account management, collections, and lease administration. You will work closely with the community manager, leasing team, and maintenance team to maintain a high level of resident satisfaction and community performance.

Requirements

Minimum 3 years of multifamily property management experience preferred.
Previous assistant manager or similar property management experience strongly preferred.
Strong experience with resident account management, collections, delinquency, and lease administration.
Working knowledge of multifamily accounting and property financials.
Strong written and verbal communication skills.
Excellent organization and attention to detail.
Ability to prioritize multiple responsibilities and meet deadlines.
Strong problem-solving and conflict-resolution skills.
Ability to receive direction and feedback professionally and implement changes when needed.
Demonstrated ability to work collaboratively within an onsite team.
Knowledge of Fair Housing requirements and multifamily industry practices.

Nice To Haves

Bilingual Spanish/English skills preferred.

Responsibilities

Manage resident accounts, including balances, payments, adjustments, and account reconciliation.
Monitor delinquency and complete consistent collection follow-up.
Prepare late notices, payment demands, legal documentation, and eviction-related paperwork as required.
Maintain accurate documentation of collection activity and resident communications.
Assist with monthly financial reporting and research account discrepancies.
Manage lease renewals, renewal documentation, and resident retention efforts.
Review move-in and move-out documentation for accuracy and completeness.
Assist with final account statements, charges, credits, and deposit dispositions.
Respond to resident account questions and resolve concerns professionally and timely.
Maintain accurate resident files, records, and documentation.
Assist with lease administration and ensure documentation complies with company policies and Fair Housing requirements.
Support the community manager with daily operational and administrative responsibilities.
Assist with invoice processing, vendor documentation, and other property-level financial responsibilities.
Review reports and follow up on outstanding operational items.
Maintain appropriate confidentiality when handling resident, employee, and financial information.
Communicate professionally with residents, prospects, vendors, coworkers, and leadership.
Work collaboratively with the leasing and maintenance teams to support overall community performance.
Maintain clear ownership of assigned responsibilities while supporting the team when additional assistance is needed.
Follow established communication, escalation, and approval procedures.
Demonstrate sound judgment when handling resident concerns and sensitive situations.
Meet established deadlines and maintain organized records.
Participate in property inspections, resident events, and other community initiatives as needed.
Assist the community manager with additional duties necessary to support the property's operational and financial goals.