Assistant Property Manager

S2 Residential•Dallas, TX

25d•Onsite

About The Position

The Assistant Property Manager at The Lana supports the Property Manager in ensuring the overall operational and financial success of the community. This role involves overseeing all on-site accounting functions and collaborating on community objectives such as occupancy, marketing, expense control, and delinquency. The Assistant Property Manager is responsible for ensuring that every resident and employee experience aligns with S2 Residential’s mission and core values, leading by example in customer experience, and resolving prospect or resident concerns.

Requirements

Two years+ of residential property management experience as an Assistant Property Manager.
Exercises leadership potential.
Must be consistently detail oriented.
Strong organizational skills.
Excellent written and verbal skills.
Ability to listen and understand goals.
Ability to think creatively and innovatively.
Have a complete understanding of Fair Housing and knowledge of other laws that apply to property management, such as Fair Credit Reporting Act, Americans with Disabilities Act, Landlord Tenant Law, and OSHA Standards.
Valid driver license and auto liability insurance is required.
Must have reliable transportation.
Positive attitude.
Outstanding customer service; able to consistently surprise and delight our residents.
A true team player - willing to work and support at all levels.
Ability to work any of the seven days of the week, 52 weeks of the year.

Nice To Haves

Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM).
Knowledge of ResMan.

Responsibilities

Support and work with the Property Manager to ensure the overall operational and financial success of the community.
Oversight and responsibility for all on-site accounting functions.
Collaborate with the Property Manager on the objectives for the community and how best to achieve its goals, such as occupancy, marketing, expense control, and delinquency.
Ensure that each resident and employee experience is in line with S2 Residential’s mission and core values.
Lead by example on how to create an exemplary customer experience for all future and existing residents at the community.
Exhibit the ability to resolve any prospect or resident related concerns or objections as they arise.
Collect and account for all rents and other monies owed by applicants and residents.
Collect all rent by the 5th of the month and continue collection efforts for overdue rent daily.
Collect past due balances from former residents and manage debt collection company relationship.
Conduct resident move-out apartment inspections and complete deposit accounting.
Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentation.
Follow-up with ALL prospects via phone call and email.
Process rental applications.
Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected prior to day of move in.
Ensure the community is open and ready for business at scheduled time daily with morning opening duties complete prior to 9am.
Maintains relationships with vendors, residents, team members and associates on a professional level at all times.
In Property Manager's absence, Assistant Property Manager aids in monitoring staff for the successful operation of the community.

Benefits

Competitive pay with bonuses
Medical, Vision, and Dental insurance
Company-paid life insurance
401(k) with immediate vesting
PTO & Paid Holidays
Professional or Industry Certification Reimbursement
Employee Referral Program
Apartment Rental Discounts
Vacation Reimbursement after 1 year of employment
Company-sponsored events & team outings
Employee Assistance Program
Commissions - S2 has a competitive commission structure to reward you for your hard work
S2 Residential onboarding training program
Compliance training courses
Mentorship by peer