Assistant Property Manager

Brookfield Properties•Oakland, CA

13d•Onsite

About The Position

Assists the Property Manager with the general administration of the property and performs related management functions with the daily operations of an apartment community. Cross trained on Property Manager functions and acts in that capacity in the Manager’s absence. Assists with responsibility of maintaining the physical asset and the performance of the property, to achieve the highest possible net operating income. Monitors regulatory compliance and company policies and procedures related to property management. Supports and ensures timely input, proper use and full utilization of on-site PC-based property management software systems including assistance in training of new associates and ongoing training of existing property staff. Assists in the management of efficient operation of the property consistent with Loss Prevention and Corporate Office policies and procedures, even during understaffed periods. Responds to emergency situations, contacting appropriate agencies or Regional Managers as necessary. May prepare purchase orders, code and process vendor invoices for payment, send documentation to Corporate Office and follow up on vendor payment inquiries. Maintains a working knowledge of all maintenance programs to ensure the proper and efficient operation of systems, preventive maintenance programs, housekeeping functions, and responses to resident maintenance requests. Prepares service orders when residents call and distributes to appropriate associates for completion. Follows up on forwarded maintenance requests and makes sure that all residents are notified if there must be a delay. Ensures completion of resident service requests. Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Meets with prospective residents, identifies their housing needs, interviews them to determine eligibility based on established criteria, shows vacant and model suites and property amenities based on established techniques specified by the company. Quotes established rental rates and promotions. Makes follow-up calls, sends follow-up literature and pursues rental status. Collects funds related to applications, security deposits and rentals. Conducts move-in and move-out inspections of apartments to determine applicable charges for damages. Conducts inspections to determine market readiness and implements high quality standards of cleanliness and aesthetic appearance. May perform interim unit inspections. Collects rent from residents, verifies amount paid, accounts for discrepancies, deposit rent checks, sends verifying information to Corporate Office and follows up on any delinquent rents, initiating eviction procedures as necessary.

Requirements

High School Diploma/GED
1-2 years of required experience in Leasing, Bookkeeping, or Operations
Fair housing laws knowledge
Property management knowledge
Microsoft Office proficiency

Nice To Haves

Associate Degree in Property Management or Accounting/Bookkeeping
Valid driver’s license
Affordable housing programs knowledge
Yardi proficiency
Customer service skills
Ability to follow through
Personal accountability

Responsibilities

Assist the Property Manager with general administration and daily operations of the apartment community.
Act as Property Manager in their absence, having been cross-trained on their functions.
Maintain the physical asset and performance of the property to achieve the highest possible net operating income.
Monitor regulatory compliance and company policies and procedures related to property management.
Support and ensure proper use of property management software systems, including training new and existing staff.
Manage the efficient operation of the property, adhering to Loss Prevention and Corporate Office policies, even during understaffed periods.
Respond to emergency situations and contact appropriate agencies or Regional Managers as necessary.
Prepare purchase orders, code and process vendor invoices, send documentation to the Corporate Office, and follow up on vendor payment inquiries.
Maintain a working knowledge of maintenance programs, systems, preventive maintenance, housekeeping, and resident maintenance requests.
Prepare and distribute service orders for resident maintenance requests and follow up on their completion.
Ensure completion of resident service requests and notify residents of any delays.
Maintain working knowledge of leasing policies and procedures for leasing and lease renewals.
Implement leasing policies in accordance with Corporate Office and Fair Housing policies.
Meet with prospective residents, determine eligibility, show vacant and model suites and property amenities.
Quote rental rates and promotions, make follow-up calls, and send literature.
Collect funds for applications, security deposits, and rentals.
Conduct move-in and move-out inspections to determine charges for damages.
Conduct inspections to ensure market readiness and high standards of cleanliness and appearance.
Perform interim unit inspections.
Collect rent, verify amounts, account for discrepancies, deposit checks, send information to the Corporate Office, and follow up on delinquent rents, initiating eviction procedures if necessary.