Assistant Property Manager

Denstock Management LLC • Crozet, VA

9d • Onsite

About The Position

The Assistant Property Manager is to assist the Multi-Site Manager with the overall management of the community, and act as the primary point of contact in the Multi-Site Manager’s absence ensuring all property operations align with company standards, policies, and brand expectations. The Assistant Property Manager is responsible and accountable for all property operations while the Multi-Site Manager is off site. The purpose of the Assistant Property Manager is to effectively manage and coordinate on-site staff, activities and available resources, to accomplish property objectives as set forth by the company. These objectives will include maximizing occupancy levels and property values. This is a Full time (40+ Hours) / Salaried / Exempt (ineligible for overtime) position. As an essential employee, the manager may be required to report to the property during an emergency in order to meet operational requirements. This is a requirement even when other business sectors and/or federal, state or local government offices may be closed. During the start-up of a new property, ALL employees are expected to assist with all aspects of the start-up and may perform tasks that will later be transitioned to other employees or outside vendors. Additional requirements of the job will include organizing the Leasing Office & Clubhouse (unpacking boxes, assemble furniture, organize office supplies, kitchen supplies, etc.), cleaning the Clubhouse, including bathrooms, fitness center, theater room, etc., assisting with cleaning apartments (to make ready for leasing), collecting serial numbers off appliances and logging information into OneSite, decommissioning door locks, and meeting with various vendors and learning new systems.

Requirements

• Must be able to work in a fast-paced and customer-oriented environment.
• Must provide supervision and leadership to on-site team (“lead by example”).
• Time management and the ability to meet deadlines is essential.
• Must be a self-starter, innovative (able to think of “out of the box” strategies), reliable and trust-worthy.
• Strives to be a contributor to the company’s continued success, and possess a “can do” attitude.
• At minimum High School diploma or equivalent required.
• Position requires at least 1 years’ experience in on-site property management.
• Microsoft Office Suite, OneSite Leasing & Rents.
• Must be team oriented, accountable and take ownership of job.
• Works as part of a team, as well as complete assignments independently.
• Must be able to learn new software applications (e.g., OneSite, etc.).
• Must be reliable and follow through on commitments.
• Must be flexible and able to handle change and shifting priorities.
• Must have excellent verbal and written communication skills. Must effectively convey ideas, suggestions and goals to a diverse group of people.
• Must have strong analytical and problem-solving skills. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
• Must be detail-oriented, organized and thorough.
• Must be able to take instructions from supervisors.
• Must be able to multi-task, perform under pressure and manage multiple deadlines.
• Must produce timely work to required or higher-standards.
• Must possess a strong work ethic with a drive to succeed, and high level of initiative and motivation.
• Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
• All duties and responsibilities must be conducted in accordance with the Fair Housing Act; Americans with Disabilities Act; Fair Credit Reporting Act; OSHA, and all other federal, state and/or local laws pertaining to multi-family property management.
• Must have valid driver's license and automobile insurance coverage.

Responsibilities

• Assist in formulation of budgets for each upcoming calendar year.
• Assist Multi-Site Manager in staying within the established budget guidelines throughout the year.
• Performs evictions and collections.
• Manages property expense accounts.
• Submitting all expense receipts to Multi-Site Manager for approval and submission to corporate office.
• Provides constant vendor/contractor communications concerning work scheduling, billings, and vendor relations.
• Trains, motivates, supervises, all on-site staff in order to achieve operational goals of assigned property. This includes new employee indoctrination, instructing and advising on-site staff of employee procedures and guidelines.
• Conducts on-going training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.
• Ensures that lease files are complete and that completion of leases is being executed properly.
• Manage and control key access systems: Remote Link & Stratis key fob.
• Responsible for office opening on schedule, condition of office, clubhouse and model apartments.
• Attends scheduled corporate management meetings as needed.
• Maintains records on all aspects of management activity on a daily, weekly and monthly basis. Submits required reports to corporate office as requested.
• Maintains positive customer service attitude.
• Makes periodic inspections with residents of move-in/move-outs.
• Reviews all notices to vacate to determine the cause of the move-out.
• Initiates and implements policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
• Plan and host Resident events.
• Physically walks and inspects property on a regular basis; Verifies condition of vacant apartments.
• Updates Make Ready Schedule indicating vacancy status on a daily basis.
• Coordinates with maintenance and make-ready staff to ensure timely recondition of apartments after move-out.
• Monitors and schedules all maintenance activities.
• Works with Maintenance Supervisor to create exterior/interior scope of work, bid packets.
• Conducts market surveys monthly and provides trend report information.
• Shops competition and is aware of neighborhood market conditions.
• Welcomes and shows property to prospective new residents. Also, handles incoming phone calls from prospective new residents and completes appropriate paperwork.
• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
• Complies with all company safety rules.
• Immediately addresses all unsafe conditions with appropriate persons (staff, supervisor, etc.).
• Reports all liability and property incidents to the corporate office immediately.
• Ensures that all workers' compensation claims are reported and proper paperwork is completed.
• Completes any pertinent safety checklists with maintenance staff.
• Must be familiar with all safety features of equipment, machinery, or materials encompassed by job duties.
• Cleans Clubhouse, apartments, breezeways, amenity areas, etc., as needed.
• Performs any additional duties or tasks as assigned by the Area Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED