Assistant Property Manager - Roanoke, VA

The Caton Companies•Roanoke, VA

5d•Onsite

About The Position

Management Services Corporation (MSC) is seeking an Assistant Property Manager for their conventional properties in Roanoke, Virginia--Glade Creek and Hickory Woods Apartments. This role is an integral part of a team focused on customer service and positively impacting residents, employees, and owners. The Caton Companies' work is meaningful to communities and society. MSC emphasizes hard work and fun, seeking individuals who work well with others and can handle a dynamic environment. The company is growing and offers opportunities for employee growth alongside company expansion.

Requirements

High School Diploma or equivalent
Knowledge of apartment property management normally acquired by two years of college or comparable work experience.
Knowledge of apartment property management or management experience normally acquired by one year as a property or assistant manager.

Nice To Haves

Bachelor’s Degree
Five years’ experience in property management
NAAEI designations
Real estate license

Responsibilities

Assist the Property Manager with the overall management of all apartments to ensure that income is maximized, expenses minimized, and value preserved and increased.
Ensure that income is maximized, expenses are minimized, and property value is preserved and increased, aligning with the owner's and Company's goals, objectives, mission statement, and policies.
Provide professional and ethical management and service to residents.
Participate in creating a management plan for the property (yearly).
Assist the Property Manager in creating the annual budget.
Maintain resident ledger accounts, posting all batches, receipts, charges, and credits accurately.
Maintain delinquency and bad debt tracking systems, review delinquency accounts, and facilitate the collection process, including serving notices.
Ensure all banking procedures are followed and deposits are made promptly.
Address all resident issues promptly and professionally.
Update and maintain inventory of all office and leasing forms, equipment, and supplies.
Plan and manage apartment turnover processes and procedures in conjunction with the Property Manager.
Assist the Property Manager with security deposit returns.
Assist the Property Manager with maintaining all on-site records pertaining to residents, bills, vendors, contracts, and property matters.
Follow up on service requests to confirm satisfactory completion of assigned maintenance work.
Assist the Property Manager and Maintenance Manager in following up with residents who complete Bird Eye Resident Satisfaction surveys.
Review and implement new resident rental criteria as needed, along with the Property Manager and Maintenance Manager.
Maintain thorough knowledge of company policy and applicable governing laws, including confidentiality, Fair Housing Law, Virginia Landlord and Tenant Act, and ADA.
Possess thorough knowledge of the lease agreement and leasing procedures, including the ability to conduct tours, send and sign lease agreements, and understand property, policy, and company procedures.
Maintain and supervise the property key control policy.
Assist with marketing and leasing efforts as needed, including shows, calls, inspections, application processing, and move-ins.
Schedule routine contract work as assigned by the manager.
Complete word processing, spreadsheets, and projects as assigned by the manager.
Maintain the front office appearance and maintenance, ensuring the reception area is always neat, professional, clean, orderly, and inviting.
Provide suggestions for improvements in office operations.
Assist the Property Manager with and respond to emergency situations on the property (daily, nights, weekends, or holidays).
Act as the Property Manager in the absence of or vacancy of the position.